Time to Restore means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the average of all of the maximum times corresponding to [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] during such [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] plus the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer CONFIDENTIAL TREATMENT REQUESTED representative and a Vendor representative agree that such problem ticket may be closed.
Time to Restore means the target time to restore specified for each Component;
Time to Restore. The mean time to restore all trouble tickets opened through the Licensor's Strategic Alliance Help Desk will be less than two hours.
Examples of Time to Restore in a sentence
It is defined in terms of Response Time and Mean Time to Restore Service (MTTR).
For that and every hour of failure thereafter, Contractor shall provide telephoned reports defining the methods used to restore services, and the Estimated Time to Restore (ETR) services.
Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages.
Mean Time to Restore is the average time required to restore service to an operational condition as defined by the technical specifications in Section 1 of this document.
PM 21 (Average Time to Restore) compares the monthly statewide average duration (in hours) of CLEC customer versus Pacific customer related trouble reports (from the time when the customer trouble ticket is opened until the time the trouble is cleared).
More Definitions of Time to Restore
Time to Restore has the meaning set forth in Schedule 2.6(a).
Time to Restore means the target time to restore specified in Appendix B for each Component;
Time to Restore means the timeframe within which Rectification is provided, calculated from the moment of reporting of a Defect/Fault and excluding any time the Customer and/or third parties for who LeanIX is not responsible delay necessary cooperation with Rectification.
Time to Restore means the elapsed time between (i) the time that Customer reports a problem to Vendor with respect to the Services (or the time that Vendor otherwise becomes aware of such a problem), until (ii) the moment that the affected Services are restored to normal operations in accordance with applicable Service Levels, Acceptance Criteria and Specifications. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. Vendor will not close any problem ticket associated with a particular problem until the appropriate Customer representative and a Vendor representative agree that such problem ticket may be closed.
Time to Restore. (TTR) is the elapsed time to restore any individual case of interrupted Services during the course of a month.
3. SCOPE OF SCHEDULE
Time to Restore begins when the CUSTOMER reports the trouble and releases the affected components to AT&T and ends when AT&T notifies the CUSTOMER that the problem has been resolved and the components are available to the CUSTOMER to use.
Time to Restore means the elapsed time between (i) the time that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment], until (ii) the moment that [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. "Mean Time to Restore" for a calendar month shall mean the average of all times corresponding to Time To Repair during such calendar month. "Mean Maximum Time to Restore" for a calendar month shall mean the [*Material Omitted and Separately Filed Under an Application for Confidential Treatment]. CONFIDENTIAL TREATMENT REQUESTED