Warm transfer definition

Warm transfer means a telecommunications mechanism in which the person answering the call facilitates transfer to a third party, announces the caller and issue and remains engaged as necessary to provide assistance.

Warm transfer means the timely referral by the YES tip line

Warm transfer means the referring party stays on the telephone call until the transfer and 37 exchange of relevant information to the receiving party is complete.

Examples of Warm transfer in a sentence

• Four key pain-points, depicted as lightning flashes are as follows: (1) Manual real-time note taking is time consuming; (2) Warm transfer of calls to a new counselor are time consuming because the new counselor has to read prior counselor notes; (3) COunselors notes, when not adequate to describe a conversation, forces repeat users to explain their plight again, and (4) There are no structured ways for a supervisor to examine a set of conversations.

• Warm transfer means an consumer encounters no telephone “trees,” and is not put on hold or sent to voicemail until he/she has spoken to a live representative from the access system.

• These Work Results may have either been prepared by the Supplier itself or by third parties The Customer has the right in particular to exploit, duplicate and distribute such Work Results wholly or in part as well as to modify them, revise them, or have the aforementioned activities carried out by third parties.

• NHS 1113.2 The North West NHS 111 service performance has deteriorated in all of the key performance indicators for August with none of the key performance indicators achieving the performance standards:- - Calls Answered (95% in 60 seconds) = 70.13%- Calls abandoned (<5%) = 8.11%- Warm transfer (75%) = 22.39%- Call back in 10 minutes (75%) = 40.84% 3.3 Average call pick up for the month was 2 minutes 2 seconds.

• Implementation3.1 Activities- Offer customization- Practice with conversation training- Practice with language during the programs- Getting to know companies- Following an internship, a trial placement or doing voluntary work- Focus on work-oriented voluntary work- Create realistic expectations for a job- Working on a realistic choice of education- Warm transfer to the municipality- Investing in a network in the Netherlands3.2 Language and culturalThe program is given in Dutch language.

More Definitions of Warm transfer

Warm transfer is defined as the process of transferring a Customer seeking information to the appropriate resource to assist the Customer. During the call transfer, the transferring CSR will introduce the calling Customer to the receiving CSR and provide a brief overview of the Customer. Proprietary and Confidential This Agreement and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier except under written agreement by the contracting parties. Agreement No.: 20120124.035.C 2.31 Work

Warm transfer means the transfer of a caller to a third party by introducing the caller or connecting with the third party’s IVR or voicemail and then disconnecting from the call.

Warm transfer means the direct connection of a patient, and such patient’s name and contact information, to an appropriate party following receipt of that patient’s initial telephone call.

Warm transfer means the transfer of (or to transfer) live telephone calls directed from one Party to the other, without requiring the calling party to disconnect the call.

Warm transfer means the original call-taker remains on the line until the Consumer is connected to the next call-taker in the process

Warm transfer means the HeadtoHelp Hub actively communicates with the service to which the individual is connected, to provide essential information about their needs before transferring them. Support is maintained for the individual by the Hub until they are received by the new service.

Warm transfer means a call transfer in which the Customer Service Representative dials a number for the consumer while the consumer is still on the call, talks to the person who has picked up the call, summarizes the purpose of the call, and introduces the consumer to the person to which the call is being transferred before handing the call over. .