Warm transfer definition

Warm transfer means a telecommunications mechanism in which the person answering the call facilitates transfer to a third party, announces the caller and issue and remains engaged as necessary to provide assistance.

Warm transfer means the timely referral by the YES tip line

Warm transfer means the referring party stays on the telephone call until the transfer and 29 exchange of relevant information to the receiving party is complete.

Examples of Warm transfer in a sentence

• Warm transfer is when CCRL staff remain on the line until a live connection is made with the CMCR provider and introductions are completed.

• Four key pain-points, depicted as lightning flashes are as follows: (1) Manual real-time note taking is time consuming; (2) Warm transfer of calls to a new counselor are time consuming because the new counselor has to read prior counselor notes; (3) COunselors notes, when not adequate to describe a conversation, forces repeat users to explain their plight again, and (4) There are no structured ways for a supervisor to examine a set of conversations.

• Warm transfer techniques may also be used when making a referral to another social service or medical agency for assistance.

• Warm transfer operators are trained to listen to anonymous callers, offer compassion and validation, and assist callers in connecting with their own internal resources and strengths, as well as community resources.

• NHS 1113.2 The North West NHS 111 service performance has deteriorated in all of the key performance indicators for August with none of the key performance indicators achieving the performance standards:- - Calls Answered (95% in 60 seconds) = 70.13%- Calls abandoned (<5%) = 8.11%- Warm transfer (75%) = 22.39%- Call back in 10 minutes (75%) = 40.84% 3.3 Average call pick up for the month was 2 minutes 2 seconds.

More Definitions of Warm transfer

Warm transfer is defined as the process of transferring a customer seeking information to the appropriate resource to assist the customer. During the call transfer, the transferring CSR will introduce the calling customer to the receiving CSR and provide a brief overview of the customer Contains private and/or proprietary information. May not be used or disclosed outside Cingular or Supplier except pursuant to a written Agreement.

Warm transfer means the direct connection of a patient, and such patient’s name and contact information, to an appropriate party following receipt of that patient’s initial telephone call.

Warm transfer means the transfer of (or to transfer) live telephone calls directed from one Party to the other, without requiring the calling party to disconnect the call.

Warm transfer means the transfer of a caller to a third party by introducing the caller or connecting with the third party’s IVR or voicemail and then disconnecting from the call.

Warm transfer. A telecommunications mechanism in which the person answering the call facilitates the transfer to a Third Party, announces the caller and issue, and remains engaged as necessary to provide assistance. Waste: Health care spending that can be eliminated without reducing quality of care.

Warm transfer. A telecommunications mechanism in which the person answering the call facilitates transfer to a third party, announces the caller and issue, and remains engaged as necessary to provide assistance. Worker – See Consumer-Directed Worker.

Warm transfer. A warm transfer is a transfer of a trouble ticket from one tier to another in which the customer has disconnected or is not on the telephone line.