Customer Support and Cooperation with Principal. Representative agree (i) to respond promptly to any reasonable request by Principal for market information or its activities in the Territory, including without limitation advertising and promotion plans, (ii) to forward promptly to Principal any inquiry or other communication concerning Products, its parts and after-sale services, (iii) to cooperate fully with Principal in dealing with any customer complaints concerning the Products and to take such action to resolve such complaints as may be reasonably requested by Principal, and (iv) to cooperate fully with Principal in regard to all sales and customer support activities relates to the Products, including parts and after-sale services.
