Refund Policy; Chargeback. 9.1. Refund policy. If you are not satisfied with your initial purchase of a Service, you may terminate that Service by providing us with written notice within 30 days of first ordering those Services (the “Refund Period”). In the event Customer terminates such initial purchase of a Service within the Refund Period, we will refund Customer the prorated portion of any unused and unexpired Subscription Fees prepaid by Customer in respect of such closed Subscription period, unless if another sum is required by applicable law, in the same currency in which they were originally paid (the “Refund”). Refund applies only to Customer's initial purchase of the Service and does not apply to additional purchases, upgrades, modifications or renewals of such Service. Please note that we will not be responsible for refunding differences caused by changing exchange rates or fees that have been charged to the Customer by a third party, such as bank transfer fees. After the Refund Period, Subscription Fees will be non-refundable and non-cancelable. To the extent permitted by law, if we discover that notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for Services actually received and enjoyed, we reserve the right to reject Customer's request for a refund. Subject to the foregoing, upon termination by Customer pursuant to this Section 9.1, all outstanding payment obligations shall be immediately due for the Subscription Term used and Customer shall promptly remit to BovControl any fees owed to BovControl under these Terms.
