4Securitas Support Sample Clauses

4Securitas Support. A standard level of support is provided by 4Securitas to all customers. The standard support covers calls made by customers for issues relating to ACSIA installation and configuration where the customer is not able to fix the problem having already consulted the administration guide. To this end, 4Securitas responds to calls within 24hrs during the business hours and 48hrs outside business cases. The SLA depends on the severity level of the call i.e. the software ceased functioning or not outperforming.
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Related to 4Securitas Support

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