Authorized Support Contacts. You are entitled to have a certain number of Support Contacts under each Support Program. “
Authorized Support Contacts. Maintenance and Support will be provided solely to End User’s designated support contacts. The Order Form may indicate a maximum number of designated support contacts for End User’s service level. End User will provide its designated support contacts, including its primary email address.
Authorized Support Contacts. Maintenance and Support will be provided to End User’s designated support contacts.
Authorized Support Contacts. 1.4.1 Client may designate a limited number of Client personnel (“Authorized Support Contacts”), for LMS administration authorized by Client to interact with Absorb for LMS support. Authorized Support Contacts must be full-time employees of Client or contractors acting as full-time employees. The number of Authorized Support Contacts is limited as set forth below: Premium 3 Elite 5 1.4.2 Client and Absorb agree that Authorized Support Contacts must be trained on the Service prior to becoming an Authorized Support Contact. Training can be achieved either by (i) attending Absorb offered training, or (ii) by “train the trainer” training provided by another Authorized Support Contract resource who has been trained on the Service.
Authorized Support Contacts. Customer shall appoint – if necessary per Support Service provided – a qualified and sufficiently authorized employee, who shall be available to Exasol during performance of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to Maintenance and Operations Engineering services the following contact persons shall be designated: o “MyExasol User Manager“ for the management of the access to customer-specific support-sites o „Decision Maker“, who is/are entitled to place orders and book Exasol’s services, e.g. update to the current version, restore a backup, etc.
Authorized Support Contacts. Enterprise Support will be provided solely to authorized individual(s) specified by Customer that Outcold Solutions will communicate with when providing Enterprise Support (“Enterprise Support Contacts”). Customer’s Order will indicate a maximum number of authorized Enterprise Support. Customer will be asked to designate Customer’s authorized Enterprise Support Contacts, including their primary email address and telephone numbers, following Outcold Solutions’ acknowledgment of Customer’s Order.
Authorized Support Contacts. Customer shall appoint – if necessary per Support Service provided - a qualified and sufficiently authorized employee, who shall be available to Exasol during execution of maintenance, operations engineering, consulting and training services and who is authorized to make necessary decisions and initiate measures. With regard to Maintenance and operations engineering services the following contact persons have to be designated: - „MyExasol User Manager“ for the management of the access to customer-specific support- sites - „Decision Maker“, who is/are entitled to place orders and book Exasol’s services, e.g. update to the current version, restore a backup, etc. - „Incident Manager“, who shall inform Exasol in case of an Incident (according to Part 3, Sec. 4.6, in case Monitoring service was booked), and who is/are able to support Exasol with the Incident processing according to Part 3, Sec. 4.
Authorized Support Contacts. If Panopto is providing Customer with Support Services under a Purchase Agreement, Customer will identify Authorized Support Contacts before commencement of the Services. Only Authorized Support Contacts may request Support Services. Customer may change Authorized Support Contacts by submitting a support case to Panopto.
Authorized Support Contacts. In order to facilitate USDD’s delivery of the Services, Customer shall appoint a minimum of one and a maximum of three contact people who are each authorized to make use of the support services (“Authorized Contacts”). The Customer must ensure that the Authorized Contacts have adequate expertise and experience to make an accurate description of malfunctions to make it possible for USDD to handle reports efficiently. Customer is responsible to select those personnel for this task who are suitable for it by means of training and function, and who have knowledge of Customer’s network, hardware, and software systems. The Authorized Contacts must also have completed USDD product training. At least one Authorized Contact should be available to assist USDD as needed during the support process. Authorized Contacts are responsible for coordinating any actions needed by Customer’s personnel or contractors including obtaining additional information from field or dispatch personnel, data network or communications system troubleshooting, and physical inspection or actions on the System components.
Authorized Support Contacts. Support shall be provided solely to the authorized support contacts. Enterprise Open strongly recommends your authorized contact(s) to be trained on the Software. The Customer shall be asked to designate the authorized support contacts, including full name, primary e-mail address and phone numbers. Enterprise Open will open a support account and assign access for the authorized support contacts to use the account. Number of authorized support contacts is limited for each Support Tier according to table in Section 1.1 and description in Section 1.2. Customer may change its designated authorized support contacts at any time by providing written notice to Enterprise Open. The authorized support contacts must have the access and authority to administer or configure the Software as required by the nature of the Support Request. Enterprise Open does not provide support directly to the end users of the Software.
