Ability to Meet Specific Client Needs. For purposes of this article, an employee’s ability to meet specific client needs shall be determined using the following criteria:
(1) language requirements and gender, where lack of consideration would lead to an adverse effect on the well-being of the client;
(2) continuity of care, where the lack of consideration would lead to an adverse effect on the health of the client;
(3) employee/client compatibility, where the lack of consideration would likely lead to an adverse effect on the health of the client. When a complaint arises, the Employer will investigate the complaint and endeavour to rectify the situation prior to reassigning the employee;
(4) a care need requiring a specific skill. Where a regular employee requires training in order to access a particular assignment for which he/she is otherwise eligible pursuant to Article 15.4(a)(3) (Scheduling of Hours), such training shall be provided to the employee as soon as reasonably practicable.
Ability to Meet Specific Client Needs. For purposes of this article, an employee’s ability to meet specific client needs shall be determined using the following criteria:
(1) continuity of care, language requirements and gender, where lack of consideration would lead to an adverse effect on the well-being of the client;
(2) employee/client compatibility, where the lack of consideration would likely lead to an adverse effect on the health of the client. When a complaint arises, the Employer will investigate the complaint and endeavour to rectify the situation prior to reassigning the employee;
(3) a care need requiring a specific skill. Where a regular employee requires training in order to access a particular assignment for which he/she is otherwise eligible pursuant to Article 15.4(a)(3) (Scheduling of Hours), such training shall be provided to the employee as soon as reasonably practicable.
Ability to Meet Specific Client Needs. For purposes of this article, an employee’s ability to meet specific client needs shall be determined using the following criteria:
(1) Continuity of care, language requirements and gender, where lack of consideration would lead to an adverse effect on the well-being of the client;
(2) continuity of care, where the lack of consideration would lead to an adverse effect on the health of the client;
Ability to Meet Specific Client Needs. In the assignment of client hours to community health workers, the CHW must have the ability to meet client specific needs. A CHW’s ability to meet specific client needs shall be determined using the following criteria:
(a) language requirements and gender;
(b) continuity of care;
(c) employee/client compatibility;
(d) a care need requiring a specific skill. Where a regular employee requires training in order to access a particular assignment for which he/she is otherwise eligible, such training shall be provided to the employee as soon as reasonably practicable. In the event that an employee is scheduled hours below those established for her/his posted position, and there are concerns expressed about the application of the criteria above, the Employer will discuss the concerns with the employee in good faith.
