Additional Support Fees. If Customer uses Capita’s service desk for general advice regarding the use of the Product(s), Capita reserves the right to treat this outside the scope of the Support Services, and to charge Customer additional fees. Such services shall be deemed to be Professional Services and shall be subject to Professional Services Terms and the Professional Service section in the applicable Product Order. Customer will be informed before any such additional fees are incurred.
Additional Support Fees. Framework may charge Agency an additional fee for technical support that exceeds four (4) hours in a calendar month at Framework’s then-current rate. Framework will invoice Agency for all such additional fees. The invoices shall be due and payable within thirty (30) days of the date of invoice. Framework may deduct unpaid overdue amounts from the payment of Counseling Fees to Agency.
Additional Support Fees. If Customer uses SSS’s service desk for general advice regarding the use of the Product(s), SSS reserves the right to treat this as outside the scope of the Support Services, and to charge Customer additional fees. Such services shall be deemed to be Professional Services and shall be subject to Professional Services Terms and the Professional Services section in the Product Order.
Additional Support Fees. The Licensee may be subject to additional support fees, if software guidelines as set out herein are NOT followed and/or The Licensor deems a support issue to be extraneous.
