Support Services and Professional Services. For any purchased license and subject to payment of applicable fees, Licensor shall provide standard support and maintenance services ("Support Services") in accordance with the terms available at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf (as amended from time to time, the "Support Terms"). The Software includes the Remote Support Analysis Module which automatically connects Licensee’s computer to Licensor’s server to verify successful installation of the Software and its updates. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non-personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which Licensee uses the Software; (ii) metadata such as logs, how many requests Licensee issued, commonly used data sources, size of Licensee database, modules used, etc. and (iii) the login id (including email address) for the Licensee representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at Licensee’s sole control and discretion. If the Remote Support Analysis Module is disabled, Licensee acknowledges that Licensor’s ability to provide the Support Services may be impaired. From time to time, Licensee and Licensor may agree that Licensor shall provide Licensee with professional services, the scope, fee and terms of which shall be set forth in a separate Sales Order and subject to Licensor’s Professional Services Terms and Conditions in accordance with the terms available at xxxx://xxx.xxxxxxx.xxx/professional-services-agreement/ as may be amended from time to time. In addition, Licensor may provide remote assistance with the initial implementation of the Software (“Onboarding Services”) during an initial period and limited to the number of hours of effort as set forth on the applicable Sales Order. Further, Licensor offers basic training to Licensee’s Personnel through online interactive training programs established by Licensor from time to time, and such online interactive training programs are included in the subscription to the Software licensed her...
Support Services and Professional Services. Innovyze may, but shall have no obligation to, provide Customer with documentation and other online resources to assist Customer in its use of the Software. Innovyze also offers optional “for fee” Support Services and Professional Services, as follows:
Support Services and Professional Services. 7.1. Support Services. Sisense will provide support and maintenance services (“Support Services”) to Customer in accordance with the support terms referenced in the applicable Product Addendum (“Support Terms”).
Support Services and Professional Services. 7.1. OEM Support and Maintenance. OEM shall be solely responsible to provide End Customers with support and maintenance. Subject to OEM’s payment in full of the fees under this Agreement, Licensor will provide to OEM the support and maintenance services (“Support Services”) in accordance with Licensor’s standard support terms available at xxxxx://0xxxx.xx/support-policy/ (as amended from time to time, the “Support Terms”). Licensor has no obligation to provide any Support Services to End Customers directly. The Software includes the Remote Support Analysis Module which automatically connects OEM’s or End Customer’s computer to Licensor’s server to verify successful installation of the Software and its Updates and Versions. Through operation of the Remote Support Analysis Module, Licensor obtains: (i) non- personally identifiable information, such as manner, consistency, duration, usage pattern, statistics, memory, bandwidth and other information identifying the ways in which OEM or End Customer uses the Software; (ii) metadata such as logs, how many requests OEM issued, commonly used data sources, size of OEM database, modules used, etc. and (iii) the login id (including email address) for the OEM representative who licensed the Software. In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins. The Remote Support Analysis Module (or the activity tracing feature) can be disabled as part of the Software configuration or can be set to scramble potentially sensitive data that might otherwise be collected at OEM’s sole control and discretion. If the Remote Support Analysis Module is disabled, OEM acknowledges that Licensor’s ability to provide the Support Services may be impaired.
Support Services and Professional Services. 5.1 Support Services. Sisense will provide support and maintenance services (“Support Services”) to Customer in accordance with the support terms set forth at xxxx://xxxxx.xxxxxxx.xxx/rs/sisense/images/sisense-support-terms.pdf (“Support Terms”), which may be updated from time to time provided that such updates do not materially degrade the support terms when taken as a whole.
Support Services and Professional Services. 6 Subject to payment of all applicable License Fees, the Company shall maintain and support the access, use and operation of the Licensed Services and Licensed Products in accordance with the .Support Services Terms and Conditions attached hereto as Schedule A EdgeDefence may provide certain professional services, subject to the execution of a separate services agreement and a specific purchase order for the procurement of professional services, as mutually agreed upon between the parties Confidentiality .7 Customer may have access to certain non-public or proprietary information or .7.1 materials of EdgeDefence (the “Discloser”), whether in tangible or intangible form (“Confidential Information”). Without derogating from the foregoing, the Software, license keys and terms of purchase order or this Agreement shall be deemed as EdgeDefence’s Confidential Information. Confidential Information will not include information or material which Customer can demonstrate:
Support Services and Professional Services. As part of the Service, Anapact will provide Customer with Help Documentation and other online resources to assist Customer in its use of the Service. Anapact also offers optional “for fee” Support Services and Professional Services.
Support Services and Professional Services. As part of the Service, Community360 will provide Customer with Help Documentation and other online resources to assist Customer in its use of the Service. Community360 also offers optional “for fee” Support Services and Professional Services.
Support Services and Professional Services. Customer may order Support Services in accordance with the terms and conditions outlined in Exhibit A of this License Agreement. Customer may order Professional Services in accordance with the terms and conditions set forth in the Master Services Agreement, attached as Exhibit B of this License Agreement.
Support Services and Professional Services. Nginx warrants to Customer only that the Support Services and Professional Services shall be performed in a workmanlike manner and shall conform to standards of the industry. If the Support Services or Professional Services are not performed as set forth above, Nginx shall re-perform the applicable Support Services or Professional Services.
