Addressing Concerns/Problems i. The Company shall promptly investigate complaints from the MEC Hotel and Catering Committee relating to service at any facility. If the investigation reveals a deterioration of service below the acceptable guidelines as stated above, the Company shall take appropriate action to remedy the reported problem or seek alternate facilities. The Company shall advise the MEC Hotel and Catering Committee of its findings and any corrective action taken.
Addressing Concerns/Problems. The parents agree to not bring up concerns during and after a game or in the middle of a practice. Parents should call the Team Mom, Business Manager or Coach to set up an appropriate time to address questions or concerns.
Addressing Concerns/Problems i. i. The Company shall promptly investigate complaints from the MEC Hotel and Catering Committee relating to service at any facility. If the investigation reveals a deterioration of service below the acceptable guidelines as stated above, the Company shall take appropriate action to remedy the reported problem or seek alternate facilities. The Company shall advise the MEC Hotel and Catering Committee of its findings and any corrective action taken. ii. ii. Should the Company and the MEC Hotel and Catering Committee fail to resolve or address concerns/problems experienced by pilots about the quality or performance of a particular present or proposed lodging facility to the satisfaction of the MEC Hotel and Catering Committee as described above, the MEC Chairman may elect to notify the Vice President, Flight Operations concerning the issue(s). The notification shall be in writing and shall state the unresolved concerns/problems and the Association’s position. Upon receipt, the Vice President, Flight Operations shall promptly have the stated unresolved concerns/problems investigated. Within a reasonable time, the Vice President, Flight Operations shall meet with the MEC Chairman at a mutually acceptable date and time to review the results of the investigation and discuss options for dealing with the unresolved concerns/problems. Following the meeting, the Vice President, Flight Operations shall advise the MEC Chairman in writing of what actions, if any, the Company shall take to address the presented concerns.
