Alarm Program Website and Payment Portal Sample Clauses

Alarm Program Website and Payment Portal. CONTRACTOR will provide a fully interactive, secure Alarm Program website that can be accessed by a link on CITY’s website. Our secure, online access allows alarm users to update their alarm information without waiting to speak with a Customer Service Representative. This online service is available on a 24/7 basis. This website allows alarm users to review their registration status, update contact information, renew permits, make payments, and provides alarm training, education and information regarding the CITY’s ordinance. The web-based registration may be used by both alarm users and alarm companies (to register their alarm users). The CITY Alarm Program website can provide citizens and businesses continuing alarm education by presenting false alarm reduction information and providing access to an online Alarm Awareness Class (Alarm School). The online information can include: • Alarm Ordinance • Tips on How to Reduce False Alarms • Appeal process • Frequently Asked Questions • Registration & reinstatement requirements • Law Enforcement response guidelines • False alarm fee structure • Alarm School The CITY’s Alarm Administrator will also be provided secure online access to make changes to mailing addresses, phone numbers and contact information for alarm users and alarm companies, as required. This website also provides authorized CITY staff secure online access to detailed alarm account information and histories, supporting documentation, financial and alarm activity reports, and real-time hearing and appeals decision-making. This online service is available on a 24/7 basis. Web-based payment of invoices: False alarm payments can be made through the online Alarm Program payment portal. Alarm holders can pay online directly using our dedicated CITY alarm program website which CONTRACTOR will host so that citizens can pay individual alarm invoices, or the full balance owed at any time, day or night. On-line payment processing is performed by our third-party, PCI-compliant online payment process company.
Sample 1

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