All-In. The All-In Accident Management Program offered shall include all aspects of accident management, including the individual services listed below (i.e., Documentation Only, Repair Estimates Only, Appraisal Only, and Subrogation Only). Accident management services provided shall include administering all collision and other-than-collision (e.g., glass breakage, theft, and vandalism) claims and repairs on Vehicles including, but not limited to:
a) Receiving reports of accidents via a toll-free number, twenty-four (24) hours a day, seven (7) days a week, 365 days a year;
b) Taking comprehensive accident reports from Authorized Users, completing Contractor’s Standard Loss Report forms and forwarding via email the forms to the OGS Risk Insurance and Fleet Management office, the Authorized User’s Fleet Manager and the Authorized User employee involved in the accident, or as otherwise instructed by the Authorized User;
c) Creating a file in the Contractor’s internal information system for each accident, to track Accident Management services;
d) Providing the ability for an Authorized User to report and view the status of Accident Management services online through the Contractor’s website;
e) Providing a database, available online through the Contractor’s website and accessible twenty-four
All-In. The All-In Accident Management Program offered Shall include all aspects of accident management, including the individual services listed below (i.e., Documentation Only, Repair Estimates Only, Appraisal Only, and Subrogation Only). Accident management services provided Shall include administering all collision and other-than-collision (e.g., glass breakage, theft, and vandalism) claims and repairs on Vehicles including, but not limited to:
a) Receiving reports of accidents via a toll-free number, 24x7x365;
b) Taking comprehensive accident reports from Authorized Users, completing Association for Cooperative Operations Research and Development (XXXXX) Automobile Loss Notice forms and forwarding via email the forms to the OGS Fleet Management office for vehicles covered under SRAP, the Authorized User’s Fleet Manager and the Authorized User employee involved in the accident, or as otherwise instructed by the Authorized User;
c) Creating a file in the Contractor’s internal information system for each accident, to track Accident Management services;
d) Providing the ability for an Authorized User to report and view the status of Accident Management services online through the Contractor’s website;
e) Providing a database, available online through the Contractor’s website and accessible 24x7x365, to OGS to track and report all Contract Vehicle accident volume and expenses by Authorized User. Individual accident occurrences Shall be identified by, at a minimum, Authorized User agency, Vehicle, accident type and cost;
f) Obtaining and evaluating every damage repair estimate for accuracy and consistency with industry standards;
g) Arranging for towing and negotiating the cost, when necessary;
h) Arranging for repairs with an Automotive Repair Shop, including obtaining Authorized User authorization for the repair;
i) Monitoring repairs to ensure that the repair is timely, of high quality and performed at the least cost to the State;
j) Consolidating payment and billing of collision repairs and tracking of collision repair costs; and
k) Providing the Fleet Manager, and Authorized User employee permanently assigned the Vehicle, with status updates daily regarding repair status either via email or telephone.
