ASSISTANCE SERVICES AND TRAINING SUPPORT Clause Samples
The "Assistance Services and Training Support" clause outlines the obligations of one party to provide help and instructional resources to the other party, typically in relation to the use or implementation of products or services covered by the agreement. This may include offering technical support, user training sessions, or access to documentation and help desks to ensure effective utilization. The core function of this clause is to ensure that the receiving party has the necessary support and knowledge to use the products or services efficiently, thereby reducing misunderstandings and facilitating smoother operations.
ASSISTANCE SERVICES AND TRAINING SUPPORT. Training. The Vendor will provide initial training, at no cost, to Customer’s staff and the staff of each participating BOCES so that they are able to turn key and train school district Licensees using RIC/BOCES accounts or Product(s) provided to the RIC/BOCES at no cost, at four (4) virtual site during each year of this Agreement.
ASSISTANCE SERVICES AND TRAINING SUPPORT. 8.1 Training. Upon request, Vendor will provide initial training, at no cost, to Customer’s staff and the staff of each participating BOCES so that they are able to turn key and train school district Licensees using BOCES accounts or Product(s) provided to the BOCES at no cost. The Vendor will provide training and installation to the BOCES staff as outlined in Exhibit B, attached and incorporated herein by reference. Training for new features, product and software updates, and strategic initiatives will be available upon release of the functionality for BOCES system level staff. Training is to be held in a central location in NY or via a virtual platform. The ▇▇▇▇▇▇▇ Community is also available to the BOCES. The ▇▇▇▇▇▇▇ Community website is a convenient, one-stop online home for learning everything you need to know about using digital ▇▇▇▇▇▇▇ products and software. By visiting ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/s/, you can find “how-to’s,” training tools and videos that will help guide you to getting the most out of ▇▇▇▇▇▇▇ products.