ATOL documentation. Where the agent makes available a package as agent of the Principal, the agent must obtain a Confirmation from the Principal and pass it immediately to the consumer by the specified method. Where the Agent receives any revised Confirmation from the Principal it must immediately pass it to the consumer by the specified method. The specified method means:
(a) In the case of a person who is present, providing the Conformation to that person at the time such payment is made;
(b) In the case of a person who is not present, immediately sending to that person the Confirmation by email or some other equivalent electronic means;
(c) In the case of a person who makes a booking by telephone, either the method specified in (b) above or immediately posting the Confirmation to that person
(d) In all cases, notify the Principal and give sufficient information to enable the issue of an ATOL Certificate in accordance with the Regulations
(e) The agent will, if requested by the CAA, report to the Principal the unique reference number of each ATOL Certificate supplied by it, along with the corresponding Principal’s reference number. Where it acts as agent for the Principal and where the transaction with the consumer was a Flight only or a package. If requested to do so by the CAA at any time, and including after the failure of the Principal, the agent will provide this information to the CAA.
(f) It shall be a condition of this agreement that the Principal will accept no responsibility whatsoever for any alleged failure to supply the Travel Arrangements in circumstances where the Agent fails to pass on the Principals documentation, unaltered, and in all cases, the Agent agrees to indemnify the Principal for any costs, expenses or fines incurred as a result of any failure on the Agent’s part to comply with this condition
