Availability and Contacts Sample Clauses

Availability and Contacts. Technical Support. GoodTime will make technical support available to Customer by e-mail during the following business hours: 9:00am – 6:00pm PT. GoodTime’s technical support personnel will provide Customer with remote assistance for help in using and operating the GoodTime Service. For issues or errors in Customer’s information systems or third party products or services, GoodTime’s support is limited to assisting in diagnosing the issue or error. Contact information for technical support is as follows: E-mail: xxxxxxx@xxxxxxxx.xx Extended Support Hours. GoodTime will make extended technical support available to Customer via in-messaging (chat) accessible from the GoodTime website during the following business hours: 7:00am – 6:00 PM PT.
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Availability and Contacts. The technical support contact can be reached by emailing xxxxxxx@xxxxxxx.xxx. runZero may change any of the foregoing contact information from time with prior written notice to Customer, so long as at least one phone number or email address is at all times available for each means of contact. Error Correction: Customer will report to runZero any error in the Software or Service, according to the below Severity Levels. Severity Levels: ● Severity Level 1 Problem - an emergency condition which makes the use or continued use of any one or more functions of the Software or Service impossible. ● Severity Level 2 Problem - other than any Severity Level 1 Problem, any condition which makes the use or continued use of any one or more functions of the Software or Service difficult and which Customer cannot reasonably circumvent or avoid on a temporary basis without the expenditure of significant time or effort. ● Severity Level 3 Problem - other than any Severity Level 1 Problem or Severity Level 2 Problem, any limited problem condition which is not critical in that no loss of data occurs and which Customer can reasonably circumvent or avoid on a temporary basis without the expenditure of significant time or effort. ● Severity Level 4 Problem - other than any Severity Level 1 Problem, Severity Level 2 Problem or Severity Level 3 Problem, a minor problem condition or Documentation error which Customer can easily circumvent or avoid. Additional requests for new feature suggestions, which are defined as new functionality in existing Software or Service are also classified as Severity Level 4. Severity Level Target Response Time1 Target Workaround Time2 Target Resolution Time3 Severity Level 1 Problem 1 business day 1 business day 1 business day Severity Level 2 Problem 1 business day 3 business days 5 business days Severity Level 3 Problem 1 business day 7 business days N/A Severity Level 4 Problem 1 business day N/A N/A 1 The amount of time, from the time of runZero’s receipt of Customer’s problem report in which runZero will target a response via phone or email, acknowledging receipt of Customer’s problem. 2 The amount of time, from the time of runZero’s receipt of Customer’s problem report, in which runZero will target a Workaround for Customer’s problem.
Sample 1
Availability and Contacts. Contractor shall make technical support available to JCC by toll-free telephone number, email, and a web ticketing process twenty-four (24) hours per day, seven (7) days per week. Contractor’s support personnel shall provide JCC with remote assistance for help in using and operating the Subscription Services and to accept reports of Errors. Contractor shall ensure that each of its Personnel performing any M&O Support Services are experienced, knowledgeable, and qualified in the use, maintenance, and support of the Subscription Services. Contact information for technical support is as follows:
Sample 1
Availability and Contacts. 1Life will make technical support available for the patient portal and mobile application by toll-free telephone number and e-mail 24 hours per day, 7 days per week. 1Life’s support personnel will provide remote assistance to Eligible Employees and Eligible Dependents for help in using the patient portal and mobile application and to accept reports of Errors in the patient portal and mobile application. 1Life will ensure that its personnel performing any maintenance and support services are experienced, knowledgeable and qualified in the use, maintenance and support of the Front End Hosted Services. Contact information for technical support will be provided to Google prior to the commencement of Services.
Sample 1
Availability and Contacts. Vendor will make technical support available to the City by toll-free telephone number, e-mail, voice mail and pager twenty-four (24) hours per day, seven (7) days per week. Vendor’s support personnel will provide the City with remote assistance for help in using and operating the System and to accept reports of bugs, defects or Defects in the System. Vendor will ensure that each of its personnel performing any Support Services are experienced, knowledgeable and qualified in the use, maintenance and support of the System. Vendor Contact information for technical support is as follows: Toll-Free Telephone Number:
Sample 1

Related to Availability and Contacts

  • INFORMATION AS TO BORROWERS Each Borrower shall, or (except with respect to Section 9.11) shall cause Borrowing Agent on its behalf to, until satisfaction in full of the Obligations and the termination of this Agreement:

  • Availability of Funds Unless Administrative Agent shall have been notified by any Lender prior to the applicable Credit Date that such Lender does not intend to make available to Administrative Agent the amount of such Lender’s Loan requested on such Credit Date, Administrative Agent may assume that such Lender has made such amount available to Administrative Agent on such Credit Date and Administrative Agent may, in its sole discretion, but shall not be obligated to, make available to Borrower a corresponding amount on such Credit Date. If such corresponding amount is not in fact made available to Administrative Agent by such Lender, Administrative Agent shall be entitled to recover such corresponding amount on demand from such Lender together with interest thereon, for each day from such Credit Date until the date such amount is paid to Administrative Agent, at the customary rate set by Administrative Agent for the correction of errors among banks for three Business Days and thereafter at the Base Rate. If such Lender does not pay such corresponding amount forthwith upon Administrative Agent’s demand therefor, Administrative Agent shall promptly notify Borrower and Borrower shall immediately pay such corresponding amount to Administrative Agent together with interest thereon, for each day from such Credit Date until the date such amount is paid to Administrative Agent, at the rate payable hereunder for Base Rate Loans for such Class of Loans. Nothing in this Section 2.5(b) shall be deemed to relieve any Lender from its obligation to fulfill its Term Loan Commitments and Revolving Commitments hereunder or to prejudice any rights that Borrower may have against any Lender as a result of any default by such Lender hereunder.

  • Benchmark Unavailability Period Upon the Borrower’s receipt of notice of the commencement of a Benchmark Unavailability Period, the Borrower may revoke any pending request for a SOFR Borrowing of, conversion to or continuation of SOFR Loans to be made, converted or continued during any Benchmark Unavailability Period and, failing that, the Borrower will be deemed to have converted any such request into a request for a Borrowing of or conversion to Base Rate Loans. During a Benchmark Unavailability Period or at any time that a tenor for the then-current Benchmark is not an Available Tenor, the component of Base Rate based upon the then-current Benchmark or such tenor for such Benchmark, as applicable, will not be used in any determination of Base Rate.

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