Remote assistance. You may use remote assistance technologies to share an active session without obtaining any additional licenses for the software. Remote assistance allows one user to connect directly to another user’s computer, usually to correct problems.
Remote assistance. Where supported, Parking Operator shall assist patrons in lane with processing transactions remotely at these facilities, through its remote monitoring and communications. Parking Operator shall dispatch personnel as necessary.
Remote assistance. Issue resolution relying on a representative from Edovo/Legacy to utilize non-physical means of resolution such as remote login, remote desktop, VPN services, or phone-based troubleshooting. On-Site Assistance: Issue resolution requiring a representative from Edovo/Legacy to be physically on customer premises or service locations. Company Responsibilities • Provide access to the inmate communications management system, iCON, and the Edovo Education Suite management system, Insight, 365 calendar days a year, twenty-four hours a day. • Provide telephone, kiosk, and mobile tablet access to all incarcerated users at the designated schedule of the Facility. • Proactively monitor hardware assets via a secure networking monitoring system 24/7. o Automated remediation of issues may occur because of proactive network monitoring. This remediation will be documented by the Service Provider and is available to the Customer upon request • Perform remote troubleshooting as required. • Make every effort to schedule fundamental operational adjustments to deployed systems, such as a hardware replacement or database upgrade during a Scheduled Downtime window. The Company will notify its clients in advance of any upgrade or update to the system. • Provide online access to technical support bulletins and other user support information and forums. • Continuously maintain all deployed applications to optimize availability that meets or exceeds availability expectations. Such maintenance services include providing to the facility and its users: o all updates, bug fixes, enhancements, new releases, new versions and other improvements to the systems at no additional charge. o all such services and repairs as are required to maintain the systems. Exhibit E.2
Remote assistance. SISW provides support services through remote connection upon request and in mutual agreement between Customer and SISW.
Remote assistance. (a) Team members required to remotely respond to after-hours calls for assistance via telephone or computer login and not required to travel from home to a work site, or other Unitywater facility including a Treatment Plant, will be paid a minimum of one (1) hours overtime for telephone assistance and two (2) hours overtime where a computer login is required. If additional calls are received within the minimum period of the original call, further minimum payments shall not be made.
Remote assistance. 5.3.1. Digitread Media provides Remote Assistance only as part of an additional paid service plan.
Remote assistance. As part of each initial base system purchase, TEKELEC will provide remote assistance for Buyer's first interoperability and protocol conformance tests. TEKELEC Technical Service Center will remotely assist Buyer in their execution of Level 2 and 3 protocol conformance scripts on Buyer provided diagnostic equipment. If, through no fault of TEKELEC, Buyer's site, facilities or third-party negotiations (if any) are incomplete or are unready for the commencement of the scheduled TEKELEC-assisted interoperability tests, TEKELEC reserves the right to reschedule its participation in such tests.
Remote assistance. Customer may, from time to time, request performance of certain services with respect to the Customer Equipment located in the Customer Area that are performed with “eyes,” “ears” and “fingers,” but without the involvement of any installation of new equipment or any troubleshooting, diagnostics, systems access or login, testing or heavy physical labor (collectively, “Remote Assistance Services”). Examples of Remote Assistance Services include the following:
Remote assistance. The Services shall be provided in part by directing You to use certain diagnostic tools available in the Software. If this proves insufficient to resolve the support request, if You grant explicit permission, and if You establish and maintain the appropriate network configuration, iSpring personnel shall access the Software remotely and provide remote systems connection via a program chosen by You from the list suggested by iSpring personnel. iSpring Remote Assistance implies close examination of Your system within the framework of the real-time screen sharing. During the Remote Assistance session, an iSpring support representative, based on his knowledge and experience, will work out the best way to eliminate the issue. After You purchase the Support Plan that includes Remote Assistance: • An iSpring support representative shall contact You within one (1) business day; • The 1-hour Remote Assistance session shall be scheduled for the time most convenient for You; • iSpring shall provide You instructions about the Remote Assistance process and the required software; • An iSpring support representative shall remotely access and diagnose the origin of the issue on Your computer to eliminate the problem; • iSpring shall provide You free follow-up Remote Assistance if the issue isn’t eliminated during the 1-hour session; • The detailed Remote Assistance session report shall be provided. During the secure Remote Assistance session, an iSpring support representative can temporarily control Your mouse and keyboard. You shall maintain control over Your machine and can either disconnect the session or take control from the technician at any time. iSpring shall guarantee that your privacy and security will never be compromised during the session. Each Support Plan includes a certain number of Remote Assistance sessions. It is up to iSpring support representative(s) to determine if an issue was connected with an iSpring Software bug. If the issue was not caused by an iSpring Software bug, but by an operating system or user error, the provided Remote Assistance session shall not be withheld from the amount of the Remote Assistance sessions remained before the expiration of the relevant Agreement Term. Support. iSpring shall provide You expert level support via phone, email and live chat within the Support Hours to assist You with the operations and support of the Software, including training, support, and consultation to optimize the Software system and Your practices...
Remote assistance. The Software contains Remote Desktop and Remote Assistance technologies that enable the Software or applications installed on the TSmagic Computer (hereafter referred to as a Host Device) to be accessed remotely from other Devices. You may use the Software's Remote Desktop feature to access the Host Device from any Device provided you acquire a separate Software license for that Device (for example, you may use any Windows XP based laptop to remotely access one TSmagic Host Device). When you are using Remote Assistance (or other software which provides similar functionality for a similar purpose) you may share a Session with other users without any limit on the number of Device connections and without acquiring additional licenses for the Software. For Microsoft and non-Microsoft applications, you should consult the license agreement accompanying the applicable software or contact the applicable licensor to determine whether use of the software with Remote Desktop or Remote Assistance is permitted without an additional license. Reservation of rights. All rights not expressly granted to you by this license agreement are hereby reserved by licensor. Demo The Demo version of the software may only be used for evaluation purposes or for non commercial use. In case of commercial use, you are required to buy a license of the normal version of TSmagic software. No disassembly. It is understood and agreed that you shall not copy the program into any machinereadable or printed form except for archival or for backup purposes in accordance with the terms of this agreement, nor shall you reverse engineer, decompile, disassemble, translate, merge into another computer program, obscure or remove licensor's copyright notice or otherwise modify the software.
