Bus Drivers and Revenue Protection Officers Sample Clauses

Bus Drivers and Revenue Protection Officers. 13.11.1 The Operator shall ensure that, in addition to driving the bus and Revenue Protection activity, Bus Drivers and Revenue Protection Officers shall provide information and assistance to customers, including but not limited to the following: (a) Provision of information on all aspects of the Route, including fares and general bus frequencies, , times of first and last bus services, and where on the route it may connect to onward bus or rail services; (b) Advising customers of the correct ticket for their journey; (c) Assisting disabled customers and customers with special needs; (d) Assisting during disruptions to services, incidents or emergency situations, and directing passengers to alternative transport where available; 13.11.2 The Operator shall ensure that Drivers and Revenue Protection Officers shall receive full training in the legislation relevant to their role. 13.11.3 Training for both Drivers and Revenue Protection Officers shall include but not be limited to: (a) Health and Safety; (b) relevant Bye-laws; (c) Passengers’ Charter; (d) the Operator’s Customer Service Policy; (e) Service information: bus frequencies, travel time between main Stops, time of first and last bus services, connections to onward bus and rail services, etc.; (f) Fare stages or zones, tickets, Leap Cards; (g) conflict handling; (h) procedure for dealing with public complaints; (i) procedure for dealing with lost property; and (j) procedure for reporting incidents and accidents. 13.11.4 Training required for Drivers, but not required for Revenue Protection Officers, shall include but not be limited to disability awareness, and use of wheelchair ramps and lifts. 13.11.5 Training required for Revenue Protection Officers, but not required for Drivers, shall include but not be limited to: (a) usage and docking routines for Leap hand held inspection devices; and. (b) procedure for issuing Standard Fare Notices.
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Related to Bus Drivers and Revenue Protection Officers

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  • Outreach and Education The agencies agree to coordinate, conduct joint outreach presentations, and prepare and distribute publications, when appropriate, for the regulated community of common concern. • The agencies agree to work with each other to provide a side-by-side comparison of laws with overlapping provisions and jurisdiction. • The agencies agree to provide a hyperlink on each agency’s website linking users directly to the outreach materials in areas of mutual jurisdiction and concern. • The agencies agree to jointly disseminate outreach materials to the regulated community, when appropriate. • All materials bearing the DOL or DOL/WHD name, logo, or seal must be approved in advance by DOL. • All materials bearing the OEAS name, logo, or seal must be approved in advance by OEAS.

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