Public Complaints. All complaints submitted by the public shall be reduced to writing by the Complainant. No Employee shall be accused of committing an act until a proper and adequate investigation has taken place. Should the complaint prove to be valid, then the Employee shall be remitted with a copy of such complaint. If requested the Complainant shall be made known in confidence to the Chair of the applicable Bargaining Unit of CUPE and its Local 4705.
Public Complaints. Revised effective, July 1, 2008
A. No negative and/or unsatisfactory evaluation, discipline, dismissal, or other adverse action shall be predicated upon complaints, information or material of a derogatory or critical nature which has been received by the District from pupils, parents, District employees, public agency, and/or the public unless the following procedures have been followed:
1. Any public complaint about a unit member shall be reported to the unit member by the administrator receiving the complaint, within five (5) working days of receipt. The complainant shall be encouraged to resolve concerns through verbal communication with the unit member or the unit member's immediate supervisor. Every effort shall be made by the supervisor to refer the complainant to the unit member first. However, nothing in this section is intended to preclude the administrator from addressing complaints without notifying the unit member provided that such complaints are not later referenced by the administrator or used adversely against the unit member.
2. The unit member may request, or the administrator shall attempt to convene, a meeting among the unit member, the complaining party, and the administrator in order to attempt to resolve the problem. At the request of the unit member, Association representative(s) may be present at the meeting. If the complainant refuses to attend the meeting, the complaint shall neither be placed in the unit member's personnel file nor utilized in any evaluation, assignment, or disciplinary or dismissal action against the unit member.
3. If the matter is not resolved at the meeting to the satisfaction of the complainant, the complainant may submit the complaint in writing. The original copy shall be given to the unit member with a copy to the unit member's immediate supervisor. The unit member shall be given time during the duty day, without salary deduction, to review the complaint and prepare responsive comments. If no written complaint is received, the matter shall be dropped.
4. Complaints which are withdrawn or shown to be false, shall neither be placed in the unit member's personnel file nor utilized in any evaluation, assignment, or disciplinary or dismissal action against the unit member.
5. Complaints that are found to be substantive may result in some follow up action by the immediate supervisor, even if resolved. All information or proceedings regarding any complaint shall be kept confidential.
Public Complaints. If the existing Board Policy "Section I-The Governing Board, Number 12 Public Complaint" is to be changed, the District will first negotiate with the Xxxxxxxxx Association of Teachers.
Public Complaints. Any complaint received by phone concerning a bargaining unit member shall include the name, address, and phone number if available, of the complainant, or such unsubstantiated complaint shall not be the basis for any action against the employee and shall not be placed in the employee’s file. Such a complaint may be orally communicated to the employee.
Public Complaints. 14.1.1 Student, parent, or citizen complaints concerning a unit member shall be made directly by the complainant to the person against whom the complaint is lodged except as provided herein. Complainants shall be encouraged to orally resolve concerns with the unit member personally.
14.1.1.1 An administrator receiving a complaint about a unit member shall inform the employee of the complaint and attempt to facilitate direct communication between the unit member and the complainant. An administrator or other CHARTER SCHOOL employee designated by the administrator may be present to assist in facilitating the meeting.
14.1.1.2 If the complaint is not resolved at this level, the complainant may submit the complaint in writing to the administration.
14.1.1.3 Unless otherwise required by the gravity of the complaint, within ten (10) duty days following the receipt of a public complaint, an administrator shall notify the employee of a complaint which would be reasonably expected to result in discipline of the employee or placed in the unit member’s personnel file.
14.1.1.4 The unit member shall have five (5) duty days from his/her receipt of the written complaint to submit a written response. A copy of the written response shall be attached to the complaint if the complaint is filed in the unit member’s personnel file.
14.1.2 Information or proceedings regarding a complaint shall be kept confidential by the CHARTER SCHOOL unless otherwise required by law.
Public Complaints. 13 9.6.1 The District shall not utilize a complaint in any manner which might affect the evaluation of a 14 unit member without first providing the following rights:
(a) the complaint must be reduced to writing and given to the affected unit member 16 within 10 work days of receipt of the complaint by the evaluator;
Public Complaints. 27.1 The Board recognizes the benefit of a policy on public complaints and the interest of members of the Association in the outcome of such complaints. The Board agrees to consult with the Association prior to amending the existing policy on Public Complaints and will not amend such policy without agreement during the term of this Agreement.
27.2 No decision of the Board with respect to the application of this policy shall abrogate any right, benefit or process contained in this Agreement, or deprive the employee of any right, benefit or process otherwise provided by law.
Public Complaints. Anonymous complaints shall not be accepted by the Employer. The Employer shall follow the Board Policy regarding Public Complaints. If the complainant takes the complaint to the Board, the discussion will be held in executive session. At all levels of this procedure the employee shall be notified of any and all conferences and may elect to be present at the Superintendent and Board levels of this procedure. Attendance of the employee shall be at the discretion of the Superintendent. Complaints shall be investigated fully and completely to determine the accuracy, validity and timeliness of the complaint. The employee has the right to make written responses to the complaint and findings from any and all conferences.
Public Complaints. 14.6.1 If a member of the public brings a complaint against a unit member, the supervisor, upon such notification, will inform the employee. If an investigation is required, the unit member will be party to the investigation.
14.6.2 Charges against a unit member brought by a member of the public shall not be utilized for evaluation purposes unless and until the unit member has received a written copy of such charges, has an opportunity to refute such charges, and unless and until such charges have been proven to be in fact true.
Public Complaints. 20.9.1 Complaints regarding a bargaining unit member deemed by the site administrator or supervisor to be detrimental will be reported to the bargaining unit member at the earliest possible time or not later than within ten (10) days of the receipt of the complaint.
20.9.2 If the bargaining unit member, site administrator or immediate supervisor believe the allegations warrant a conference, the immediate supervisor shall schedule a meeting with the bargaining unit member, who may elect to coordinate a date with his/her representative. If the complainant refuses to attend, the complaint shall be dropped unless the complaint is reduced to writing and signed by the complainant.
20.9.3 If the matter is not resolved at the meeting, the complainant and/or the administrator may put the complaint in writing, signed and dated, and submit a copy to the bargaining unit member.
20.9.3.1 Complaints which are withdrawn or deemed by an administrator not to have merit shall neither be placed in the unit member’s personnel file nor utilized in any evaluation, assignment, or disciplinary or dismissal action against the unit member.
20.9.4 Complaints regarding sexual harassment or child abuse are not subject to this article.
20.9.5 No complaint shall be placed in a bargaining unit member’s personnel file, unless the bargaining unit member has an opportunity to answer in writing before the material is placed in the file.
20.9.6 All information or proceedings pursuant to this complaint procedure shall be kept confidential by the parties to the extent required by law.
