Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still “pending”. For Business Customers, the term “transfers” also includes ACH and wire transactions. In order to cancel or change a pending transfer that has not been submitted to us for processing, use the following procedures:
1. Log in and make edits to the appropriate transaction.
2. Edits must be made before 4:00 pm Central Standard Time for transactions to be processed the same Business Day
3. You may edit a pre-scheduled (future dated/automatic) transaction anytime before 4:00 pm Central Standard Time on the Business Day before the scheduled transfer or payment date.
4. For transfers, you can change the transfer amount to $0.00, or if
5. If you accidentally transfer funds, you can schedule another transfer to move funds to back to the original account. For Business Customers, additional guidance on creating, canceling, editing ACH and wire transactions is available within the Service and from our customer service department. Business Customers may edit, delete, or unapprove wire transfers or ACH transactions prior to the effective date. After-cut-off time, if changes are necessary, we may not have sufficient time to stop such transactions from further processing. Separate agreements may detail the required time-frames for submitting and making changes to these types of transactions. For assistance, you can send us a secure e-mail through the Service or call our Internet Banking Department. If you need our assistance on making edits to automatic/future dated transfers; you can send us a secure email through the Service; however, we must receive your request three (3) Business Days or more before the transaction is scheduled for processing. If you call, we may also require you to put your request in writing and get it to us within 14 days after the call.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still “pending”. In order to cancel or change a pending transfer, use the following procedures:
1. Log in and make edits to the appropriate transaction.
2. Edits must be made 7:00 PM EST for transfers scheduled to be processed the same Business Day
3. You may edit a pre-scheduled (future dated/automatic) transfer anytime before 7:00 PM EST on the Business Day before the scheduled transfer date.
4. For transfers, you can change the transfer amount to $0.00, or
5. If you accidentally transfer funds, you can schedule another transfer to move funds to back to the original account. For assistance, you can send us a secure e-mail through the Service or call our Operations Department. If you need assistance making edits to automatic/future dated transfers, you can send us a secure email through the Service, however we must receive your request three business days (3) or more before the transaction is scheduled for processing. If you call, we may also require you to put our request in writing and get it to us within 14 days after the call. Separate agreements with Business Customers will detail the required time-frames for submitting and making changes to ACH transactions.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still “pending”. In order to cancel or change a pending transfer, use the following procedures:
1. Log in and make edits to the appropriate transaction.
2. Edits must be made before 4:00 pm for transfers scheduled to be processed the same Business Day
3. You may edit a pre-scheduled (future dated/automatic) transfer any time before 4:00 pm on the Business Day before the scheduled transfer date.
4. For transfers, you can change the transfer amount to $0.00, or
5. If you accidentally transfer funds, you can schedule another transfer to move funds to back to the original account. If you need to edit a pending or approved transaction after-cut-off time, please contact us immediately; although in these situations, we may not have sufficient time to stop the transfer from further processing. Separate agreements with Business Customers will detail the required time-frames for submitting and making changes to ACH transactions.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still "pending". In order to cancel or change a pending transfer, follow these instructions:
1. Log in and select All, Transactions and Scheduled Transfers.
2. If you accidentally transfer funds, you can schedule another transfer to move funds back to the original account. You may also contact us at (000)000-0000 for assistance.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can cancel a future dated transfer that is still "pending". For assistance, you can send us a secure email through online banking or call the Bank at 0-000-000-0000. For Business Customers, the term “transfers” also includes ACH and wire transactions. If you accidentally transfer funds, you can schedule another transfer to move funds back to the original account. Additional guidance on creating, canceling, editing ACH and wire transactions is available within the Business Online Banking Service and from our Electronic Banking Department. Any ACH transaction that needs to be cancelled can only be accomplished by contacting 0-000-000-0000 prior to 3:00 p.m. Eastern Time on the day on which the subject ACH transaction was initiated. Any wire transfer that must be cancelled can only be accomplished by contacting 0-000-000-0000 immediately; however, there are absolutely no guarantees that any wire can be stopped, as wire transfers are processed multiple times per day. After the cut-off time, if changes are necessary, we may not have sufficient time to stop such transactions from further processing.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still pending. In order to cancel or change a pending transfer, use the following procedures:
1. Log in and make edits to the appropriate transaction.
2. Edits must be made before 5:00PM Eastern Standard / Eastern Daylight Time for transfers scheduled to be processed the same Business Day
3. You may edit a pre-scheduled (future dated/automatic) transfer anytime before 5:00 PM Eastern Standard / Eastern Daylight Time on the Business Day before the scheduled transfer date.
4. For transfers, you can change the transfer amount to $0.00, or
5. If you accidentally transfer funds, you can schedule another transfer to move funds to back to the original account. If you need to edit a pending or approved transaction after-cut-off time, please contact us immediately; although in these situations, we may not have sufficient time to stop the transfer from further processing. Separate agreements with Business Customers will detail the required time-frames for submitting and making changes to ACH transactions.
Canceling or Changing Transfers. Please refer to our "Electronic Funds Transfer Act Disclosure" for information on canceling or changing Transfers.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still “pending”. In order to cancel or change a pending transfer that has not been submitted to us for processing, use the following procedures: Log in and make edits to the appropriate transaction. Edits must be made before 6:00 PM for transactions to be processed the same Business Day. You may edit a pre-scheduled (future dated/automatic) transaction any time before 6:00 PM on the Business Day before the scheduled transfer or payment date. If you need our assistance on making edits to automatic/future dated transfers, you can send us an email through the Service; however, we must receive your request three (3) Business Days or more before the transaction is scheduled for processing. If you call, we may also require you to make your request in writing.
Canceling or Changing Transfers. You cannot cancel a transfer after it has been entered into the system AND the information has been processed and/or transmitted to us through the Service; however, you can edit or change a transfer that is still “pending”. In order to cancel or change a pending transfer, use the following procedures:
1. Log in and make edits to the appropriate transaction.
2. Edits must be made a minimum of one hour before the transfer is scheduled to be processed the same Business Day
3. For transfers, you can change the transfer amount to $0.00, or if you accidentally transfer funds, you can schedule another transfer to move funds to back to the original account.
Canceling or Changing Transfers. To stop recurring transfers, you must edit the transfer you wish to change before the Business Day Cut-off of the processing date. Up to that time, you may go into the transfer and change or delete transfers.
