Cardholder Relations Clause Samples
The Cardholder Relations clause defines the obligations and standards for interactions between a service provider and the holders of payment cards. It typically outlines how customer inquiries, complaints, and disputes should be handled, ensuring that cardholders receive prompt and fair treatment. This clause helps maintain customer trust and satisfaction by setting clear expectations for service quality and responsiveness, ultimately reducing the risk of unresolved issues and reputational harm.
Cardholder Relations. Bank shall respond to JCPenney promptly, and cooperate with JCPenney, in connection with the resolution of disputes with Cardholders.
Cardholder Relations. JCPenney agrees to each of the following covenants with respect to the Accounts:
i. JCPenney shall respond to Bank promptly, and cooperate with Bank, in connection with the resolution of disputes with Cardholders;
ii. JCPenney shall maintain a policy for the exchange and return of Goods and adjustments for Services rendered or not rendered that is in accordance with Applicable Law;
iii. JCPenney shall comply with all of JCPenney’s warranties, if any, with respect to Goods and/or Services sold under an Account. Nothing in this paragraph (n) shall restrict JCPenney from selling Goods and/or Services subject to normal manufacturer’s warranties.
Cardholder Relations. Bank shall respond to Company promptly, and cooperate with Company, in connection with efforts to resolve disputes with Cardholders.
Cardholder Relations. JCPenney agrees to each of the following covenants with respect to the Accounts:
(i) JCPenney shall respond to Bank promptly, and cooperate with Bank, in connection with the resolution of disputes with Cardholders;
(ii) JCPenney shall maintain a policy for the exchange and return of goods and adjustments for Services rendered or not rendered that is in accordance with Applicable Law;
(iii) JCPenney shall comply with any of JCPenney’s warranties, and shall cause each Authorized Entity to comply with such Authorized Entity’s warranties, with respect to Goods and/or Services sold under an Account. Nothing in this paragraph (iii) shall restrict JCPenney from selling Goods and/or Services subject to normal manufacturer’s warranties.