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CIBC OMBUDSMAN Sample Clauses

CIBC OMBUDSMAN. The CIBC Ombudsman’s most important task is to review the details of any complaint objectively and impartially. Assuming you have followed the complaint escalation steps outlined above, the CIBC Ombudsman will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work. In most cases, you will receive a decision regarding your concern within ten working days. YoucanreachtheCIBCOmbudsmanby: Telephone: 1 800 000-0000 xx (416) 000-0000 xx Toronto Fax: 1 800 000-0000 xx (416) 000-0000 xx Toronto E-mail: ombuxxxxx@xxxx.xxx Xxxte to: CIBC Ombudsman Xx the above steps do not resolve your concern, you may consider escalating the matter further. OMBUDSMAN FOR BANKING SERVICES AND INVESTMENTS (OBSI) You can contact the OBSI who is independent from CIBC, and whose purpose is to review your personal or business complaint when you cannot accept the decision of the CIBC Ombudsman. You can reach the Ombudsman for Banking Services and Investments by: Telephone: 1 880 000-0000 Xxx: 1 880 000-0000 X-xail: ombuxxxxx@xxxx.xx Xxx Site: www.xxxx.xx Xxite to: Ombudsman for Banking Services and Investments P. O. Box 000 XXX. Xxxxxxxx, Xxxxxxx, XX X0X 0X0 XXE FINANCIAL CONSUMER AGENCY OF CANADA The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions, such as CIBC, to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interest of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. For more information, please contact the FCAC by: Telephone: 1 860 000-0000 Xxx Site: www.xxxx-xxxx.xx.xx Xx you have a regulatory complaint, you can contact the FCAC in writing at: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 427 Xxxxxxx Xxx. Xxxx, Xxxxxx, XX X0X 0X0 Xxe FCAC will determine whether the financial institution is in compliance. It will not, however, resolve individual consumer complaints.
Sample 1
CIBC OMBUDSMAN. The CIBC Ombudsman’s most important task is to review the details of any complaint objectively and impartially. Assuming you have followed the complaint escalation steps outlined above, the CIBC Ombudsman will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work. In most cases, you will receive a decision regarding your concern within ten working days. If the above steps do not resolve your concern, you may consider escalating the matter further. You can contact the OBSI who is independent from CIBC, and whose purpose is to review your personal or business complaint when you cannot accept the decision of the CIBC Ombudsman. You can reach the Ombudsman for Banking Services and Investments by: The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions, such as CIBC, to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interest of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. For more information, please contact the FCAC by: Telephone: 0 000 000-0000 Web Site: xxx.xxxx-xxxx.xx.xx If you have a regulatory complaint, you can contact the FCAC in writing at: The FCAC will determine whether the financial institution is in compliance. It will not, however, resolve individual consumer complaints.
Sample 1

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