Complaint Redressal Clause Samples

Complaint Redressal. (a) The Project SPV shall depute ULB specific O&M personal and shall take all necessary action to address the concerns of the complainant as follows: (i) any complaint relating to Project Street Light Point shall be redressed within 48 hours from the time of receipt of the compliant, as evidenced by the records maintained by the Project SPV; and (ii) any other complaint relating to the Greenfield Public Street Lighting System shall be redressed by the Project SPV as soon as practically possible. If a complainant is not satisfied with the action taken by the Project SPV, it may make a representation to the ULB/Authority. The ULB/Authority may upon receiving any such representation, at its sole discretion, direct the Project SPV to take such further reasonable action as may be appropriate for a fair and just redressal of such complaint.
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Complaint Redressal. The Concessionaire shall take all necessary action to address the concerns of the complainant as follows: a. any complaint relating to LED Street Lights shall be redressed within 24 hours from the time of receipt of the compliant, as evidenced by the records maintained by the Concessionaire; b. The Concessionaire shall replace the non-glowing LED bulbs within 24 hrs.; c. Any other complaint relating to the Public Street Lighting System shall be redressed by the Concessionaire as soon as practically possible. If a complainant is not satisfied with the action taken by the Concessionaire, it may make a representation to the Authority. The Authority may upon receiving any such representation, at its sole discretion, direct the Concessionaire to take such further reasonable action as may be appropriate for a fair and just redressal of such complaint.
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Complaint Redressal. (a) The Project SPV shall take all necessary action to address the concerns of the complainant as follows: (i) any complaint relating to Project Street Light Point shall be redressed within 48 hours from the time of receipt of the compliant, as evidenced by the records maintained by the Project SPV; (ii) any complaint relating to a Project Single Drop Point shall be redressed within 72 hours from the time of receipt of the compliant, as evidenced by the records maintained by the Project SPV; and (iii) Any other complaint relating to the Project Public Street Lighting System shall be redressed by the Project SPV as soon as practically possible. If a complainant is not satisfied with the action taken by the Project SPV, it may make a representation to the Authority. The Authority may upon receiving any such representation, at its sole discretion, direct the Project SPV to take such further reasonable action as may be appropriate for a fair and just redressal of such complaint.
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Related to Complaint Redressal

  • Grievance Redressal In case of any grievance on shortfall penalty, the Contractor may appeal to the Director (Technical) of the Subsidiary Company. Director (Technical) and Director (Finance) shall jointly dispose off the appeal within 15 days by passing suitable order based on the merit of the case. No further committee shall be constituted for redressal of such grievance.

  • Assistance in Litigation or Administrative Proceedings Business Associate shall make itself and any subcontractors, employees or agents assisting Business Associate in the performance of its obligations under this Agreement, available to County at no cost to County to testify as witnesses, or otherwise, in the event of litigation or administrative proceedings being commenced against County, its Directors, Managers or employees based upon claimed violation of HIPAA, the HIPAA regulations or other laws relating to security and privacy, which involves inactions or actions by the Business Associate, except where Business Associate or its subcontractor, employee or agent is a named adverse party.

  • Complaint Stage It is the mutual desire of the Parties that the complaints of employees shall be adjusted as quickly as possible. An employee who has a complaint must bring that complaint to the attention of the immediate Manager within five (5) working days of when the employee became or ought reasonably to have become aware of the occurrence that gave rise to the complaint. It is understood that no employee has a grievance until the immediate Manager has been given an opportunity to adjust the complaint and verbally reply, which shall be a maximum of three (3) working days from the presentation of the complaint.

  • Claim of Infringement In the event that use of any facilities or equipment (including software), becomes, or in the reasonable judgment of the Party who owns the affected network is likely to become, the subject of a claim, action, suit, or proceeding based on intellectual property infringement, then said Party shall promptly and at its sole expense and sole option, but subject to the limitations of liability set forth below: 9.4.1 modify or replace the applicable facilities or equipment (including software) while maintaining form and function, or 9.4.2 obtain a license sufficient to allow such use to continue. 9.4.3 In the event 9.4.1 or 9.4.2 are commercially unreasonable, then said Party may, terminate, upon reasonable notice, this contract with respect to use of, or services provided through use of, the affected facilities or equipment (including software), but solely to the extent required to avoid the infringement claim.

  • Complaint To commence a proceeding, the complaining party (or parties) shall provide by certified mail, return receipt requested, a written Complaint to the BCBSA Corporate Secretary (which shall also constitute service on BCBSA if it is a respondent) and to any Plan(s) and/or Controlled Affiliate(s) named therein. The Complaint shall contain: