Complaint Stage. It is the mutual desire of the Parties that the complaints of employees shall be adjusted as quickly as possible. An employee who has a complaint must bring that complaint to the attention of the immediate Manager within five (5) working days of when the employee became or ought reasonably to have become aware of the occurrence that gave rise to the complaint. It is understood that no employee has a grievance until the immediate Manager has been given an opportunity to adjust the complaint and verbally reply, which shall be a maximum of three (3) working days from the presentation of the complaint.
Complaint Stage. An employee who feels aggrieved should attempt to resolve the matter informally with their Supervisor. A grievance will not be considered at Step One or higher unless it included evidence of an attempt to resolve the matter at the complaint stage.
Complaint Stage. A Member, with the concurrence of the Bargaining Unit, may initiate a complaint within fifteen (15) days of the Member becoming aware of the circumstances giving rise to the complaint. The complaint would be made initially to the immediate supervisor (the Principal in the case of all Teachers) who shall answer the complaint in writing within five (5) days after receipt of the complaint.
Complaint Stage. If a Teacher is unable to resolve a complaint by informal discussion with the Teacher=s Principal or supervisor, then the Teacher, with the concurrence of the Teacher=s Bargaining Unit Executive or recognized representative, may initiate a complaint within twenty-five (25) days of the day the cause of the complaint becomes known, or reasonably ought to have been known, with the appropriate Principal or supervisor who shall answer the complaint within five (5) days of the receipt of the complaint.
Complaint Stage. A nurse who has a complaint relating to the interpretation, application, administration or alleged violation of the Agreement shall discuss their complaint with their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or Human Resources representative within seven (7) work days of the occurrence of the incident giving rise to the complaint or within seven (7) work days of the time of the incident giving rise to the complaint ought reasonably to have come to the attention of the nurse. The immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a satisfactory settlement is not reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the completion of Step I. Failing satisfactory settlement under Step I, the nurse and a member of the Grievance Committee, may then take up the grievance with the Grievance Representatives or appointee at a meeting arranged for that purpose within ten (10) working days by contacting the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance up with the Medical Officer of Health, or appointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement at Step III the grievance may be filed to arbitration in accordance with Article 16 or the parties may agree to mediation in accordance with Article 15.04.
Complaint Stage. Employees are encouraged to discuss all problematic situations with their immediate supervisor as soon as possible, with the aim of finding a solution. As a result, any complaint shall first be discussed with the appropriate Supervisor of the Employee(s) concerned. The Employee(s) concerned shall try to resolve the matter with the appropriate Supervisor and if they wish may be accompanied by a representative of the Union with a view to settling the matter promptly at the local level.
Complaint Stage. Any dispute to be recognized as a grievance must first be discussed by the Occasional Teacher with the Principal, or immediate supervisor, within twenty (20) days of the time when the grievor should reasonably be expected to be aware of the relevant facts. If the grievor is unable to resolve the dispute, the Bargaining Unit may file a formal grievance at Step One, within ten (10) days of the discussion with the Principal or Supervisor.
Complaint Stage. If an employee has a grievance the employee shall first discuss the matter with the immediate Supervisor, accompanied by a Union Xxxxxxx, if the employee so wishes. No grievance shall be deemed to exist until it has been discussed by the employee and the immediate Supervisor, at a suitable time to be fixed by the Supervisor, within two (2) working days of the date of the request for such a discussion. The Supervisor's written answer shall be given within five (5) working days after the said discussion. If no written reply is received the grievance may be filed at Step one (1).
Complaint Stage. It is the mutual desire of the parties that complaints of Casual Instructors shall be addressed as quickly as possible and it is agreed that a Casual Instructor and a Xxxxxxx or a Xxxxxxx representing a group of Casual Instructors, shall first present a complaint to the Director of YUELI or designate to provide an opportunity of resolving the complaint. Such complaint shall be presented to the Director or designate within twenty (20) calendar days of being aware of the circumstance at issue. If the complaint is resolved at this stage, the resolution will be communicated in writing by the Director or designate within seven (7) calendar days of the meeting at which the complaint was presented and the complainant will confirm in writing acceptance of the resolution within seven (7) calendar days.
Complaint Stage. A Member may initiate a complaint in writing with the immediate supervisor (the Principal in the case of all Members assigned to schools) who shall answer the complaint in writing within five (5) days after receipt of the complaint. A copy of any such complaint and proposed remedy must also be forwarded to the Local President or Designate and Administrator of Employee Relations. Any resolution of a complaint must receive the approval of the Local.
