Common use of Complaint Resolution Procedure Clause in Contracts

Complaint Resolution Procedure. Should I have a concern or complaint about the Account, I should contact the person at Home Trust Company I am dealing with. If such person is not available or cannot settle the matter to your satisfaction, you can contact a Customer Complaint Officer at 0-000-000-0000. You will make every attempt to resolve my complaint at this stage but if my concern or complaint remains unresolved, as a next step, I may bring it to the attention of Home Trust Company’s Ombudsman by writing to Home Trust Company, Attn: Ombudsman, 000 Xxxx Xxxxxx Xxxx, Xxxxx 0000, Xxxxxxx, XX X0X 0X0 by e-mail to Xxxxxxxxx@xxxxxxxxx.xx or by telephone at 1-877-903-2133 ext. 5008 (in Toronto 416-775-5008).

Complaint Resolution Procedure. Should I have a concern or complaint about the Account, I should contact the person at Home Trust Company I am dealing with. If such person is not available or cannot settle the matter to your satisfaction, you can contact a Customer Complaint Officer at 0-000-000-0000. You will make every attempt to resolve my complaint at this stage but if my concern or complaint remains unresolved, as a next step, I may bring it to the attention of Home Trust Company’s Ombudsman by writing to Home Trust Company, Attn: Ombudsman, 000 Xxxx Xxxxxx Xxxx, Xxxxx 0000, Xxxxxxx, XX X0X 0X0 by e-mail to Xxxxxxxxx@xxxxxxxxx.xx or by telephone at 1-877-903-2133 ext. 5008 (in Toronto 416-775-5008). If I feel that my concern or complaint has not been properly dealt with by Home Trust.

Complaint Resolution Procedure. Should I have a concern or complaint about the Account, I should contact the person at Home Trust Company I am dealing with. If such person is not available or cannot settle the matter to your satisfaction, you can contact a Customer Complaint Officer at 0-000-000-0000. You will make every attempt to resolve my complaint at this stage but if my concern or complaint remains unresolved, as a next step, I may bring it to the attention of Home Trust Company’s Ombudsman by writing to Home Trust Company, Attn: Ombudsman, 000 Xxxx Xxxxxx Xxxx, Xxxxx 0000, Xxxxxxx, XX X0X 0X0 ON M5H 1J8 by e-mail to Xxxxxxxxx@xxxxxxxxx.xx or by telephone at 1-877-903-2133 ext. 5008 (in Toronto 416-775-5008).