Common use of Complaint Resolution Procedure Clause in Contracts

Complaint Resolution Procedure. If you have a dispute with Trademark FCU regarding your account(s), you may contact the appropriate department within the Credit Union and attempt to resolve the problem directly. If the problem is not resolved, you may submit a letter describing the issue and the resolution you are seeking to the President, at Trademark FCU, P.O. Box 1440, Portland, ME 04104. If the dispute is still not resolved you may submit a letter describing the issue and the resolution you are seeking to the Board of Directors, at Attn.: Chairman, Trademark FCU, P.O. Box 1440, Portland, ME 04104. Facts Why? What? Privacy Notice WHAT DOES TRADEMARK FEDERAL CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some, but not all sharing. Federal law also requires us to tell you how we collect, share and protect your perssonal information. Please read this notice carefully to understand what we do. The types of personal information we collect and share depends on the products or services you have with us. This information can include: • Social security number and income • Account balances and payment history • Credit history and credit score How? All financial companies need to share Member’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Members’ personal information; the reasons Trademark Federal Credit Union chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Trademark FCU share? Can you limit this sharing? For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investifations, or report to credit bureaus. For our marketing purposes - to offer products and services to you. For joint marketing efforts with other financial companies For our affiliates’ everyday business purposes - information about your transactions and experiences Four our affiliates’ everyday business purposes - information about your creditworthiness Nonaffiliates to market to you YES YES YES NO NO YES NO YES YES We don’t share We don’t share YES To limit our sharing • Call 0-000-000-0000 - our menu will prompt you through the choices or • Visit us online at xxx.XxxxxxxxxXXX.xxx Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are not longet our customer, we continue to share your information as described in this notice. However, you can contact us any time to limit our sharing. Questions? Call 0-000-000-0000 or go to xxx.XxxxxxxxxXXX.xxx Privacy Notice Who we are What we do How does Trademark Federal Credit Union protect my personal information? To protect yout personal information fron unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. How does Trademark Federal Credit Union collect my personal information? We collect your personal information, for example, when you: • Open an account or deposit money • Pay your bills or apply for a loan • Use your debit card We also collect personal information from others, such as credit bureaus, affiliates, or other companies Why can’t I limit all sharing? Federal law gives you the right to limit only: • Sharing for affiliates’ everyday business purposes - information about your creditworthiness • Affiliates from using your information to market to you • Sharing nonaffiliates to market to you What happens when I limit sharing for an account I hold jointly with someone else? We only share Primary account holder’s information Definitions Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. onaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies. oint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Who is providing this notice? Trademark Federal Credit Union N J Trademark Federal Credit Union (000)-000-0000 AUGUSTA: P.O. Box 1056 * Augusta, ME 04332 SCARBOROUGH: P.O. Box 1440 * Portland, ME 04104

Complaint Resolution Procedure. If you have a dispute with Trademark FCU UCU regarding your account(s), you may contact the appropriate UCU’s complaint representative or department within the Credit Union and attempt to resolve the problem directlydirectly with UCU. If UCU fails to resolve the problem, write a letter detailing the problem is not resolved, you may submit a letter describing the issue and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, State House Station 00, Xxxxxxx, XX 00000-0036 To file a complaint electronically, you may contact The Bureau of Financial Institutions at the following Internet address: xxx.xxxxx.xxx/xxx/xxxxxxxxxxxxxxxxxxxxx/xxxxxxxxx.xxx. The Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and will investigate your claim or refer it to the President, at Trademark FCU, P.O. Box 1440, Portland, ME 04104appropriate federal supervisory agency. The Bureau will tell you which agency is handling your complaint. You will be informed of the results of any Bureau of Financial Institutions investigation. If the dispute is still not resolved you may submit have any questions, please contact a letter describing the issue and the resolution you are seeking to the Board of Directors, UCU Representative at Attn.: Chairman, Trademark FCU, P.O. Box 1440, Portland, ME 04104(000) 000-0000. Facts Why? What? Privacy Notice Policy 800.696.8628 xxx.xxxxx.xxx Rev. 10/01/2011 FACTS WHAT DOES TRADEMARK FEDERAL UNIVERSITY CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? Why? Financial companies choose how they share your personal information. Federal law gives consumers members the right to limit some, some but not all sharing. Federal law also requires us to tell you how we collect, share share, and protect your perssonal personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depends depend on the products or services you have with us. This information can include: • Social security Security number and income • Account balances and payment history • Credit history and credit score • When you are no longer a UCU member, we continue to share your information as described in this notice. How? All financial companies need to share Member’s members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Membersmembers’ personal information; the reasons Trademark Federal University Credit Union chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Trademark FCU University Credit Union share? Can you limit this sharing? For our everyday business purposes - purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investifationsinvestigations, or report to credit bureaus. bureaus YES NO For our marketing purposes - purposes— to offer products and services to you. you YES NO For joint marketing efforts with other financial companies YES NO For our affiliates’ everyday business purposes - purposes— information about your transactions and experiences Four NO WE DO NOT SHARE For our affiliates’ everyday business purposes - purposes— information about your creditworthiness Nonaffiliates NO WE DO NOT SHARE For affiliates to market to you YES YES YES NO WE DO NOT SHARE For nonaffiliates to market to you NO YES NO YES YES We don’t share We don’t share YES To limit our sharing • Call 0-000-000-0000 - our menu will prompt you through the choices or • Visit us online at xxx.XxxxxxxxxXXX.xxx Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are not longet our customer, we continue to share your information as described in this notice. However, you can contact us any time to limit our sharing. WE DO NOT SHARE Questions? Call 0-(000-) 000-0000 or go to xxx.XxxxxxxxxXXX.xxx visit our website at xxx.xxx.xxxxx.xxx More information about your privacy continued on next page. Privacy Notice Policy Continued from page 15 800.696.8628 xxx.xxxxx.xxx Who we are Who is providing this notice? University Credit Union What we do How does Trademark Federal University Credit Union protect my personal information? To protect yout your personal information fron from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to nonpublic personal information about you to persons who need to know that personal information to provide products or services to you. How does Trademark Federal University Credit Union collect my personal information? We collect your personal information, for example, when you: you • Open an account or deposit money • Pay your bills or apply for a loan • Use your credit or debit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies companies. Why can’t I limit all sharing? Federal law gives you the right to limit only: only • Sharing for affiliates’ everyday business purposes - purposes— information about your creditworthiness • Affiliates from using your information to market to you • Sharing for nonaffiliates to market to you What happens when I limit sharing for an account I hold jointly with someone else? We only share Primary account holder’s information Definitions Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. onaffiliates • UCU has no affiliates. Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies. oint marketing A formal agreement between nonaffiliated financial companies that together • UCU does not share with non-affiliates so they can market financial products or services to you. Who is providing this notice? Trademark Federal Credit Union N J Trademark Federal Credit Union (000)-000-0000 AUGUSTA: P.O. Box 1056 * Augusta, ME 04332 SCARBOROUGH: P.O. Box 1440 * Portland, ME 04104.

Complaint Resolution Procedure. If you have a dispute with Trademark FCU UCU regarding your account(s), you may contact the appropriate UCU’s complaint representative or department within the Credit Union and attempt to resolve the problem directlydirectly with UCU. If UCU fails to resolve the problem, write a letter detailing the problem is not resolved, you may submit a letter describing the issue and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, State House Station 00, Xxxxxxx, XX 00000-0036 To file a complaint electronically, you may contact The Bureau of Financial Institutions at the following Internet address: xxx.xxxxx.xxx/xxx/xxxxxxxxxxxxxxxxxxxxx/xxxxxxxxx.xxx. The Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and will investigate your claim or refer it to the President, at Trademark FCU, P.O. Box 1440, Portland, ME 04104appropriate federal supervisory agency. The Bureau will tell you which agency is handling your complaint. You will be informed of the results of any Bureau of Financial Institutions investigation. If the dispute is still not resolved you may submit have any questions, please contact a letter describing the issue and the resolution you are seeking to the Board of Directors, UCU Representative at Attn.: Chairman, Trademark FCU, P.O. Box 1440, Portland, ME 04104(000) 000-0000. Facts Why? What? Privacy Notice Policy 800.696.8628 xxxxxxxx.xxx Rev. 08/25/2020 FACTS WHAT DOES TRADEMARK FEDERAL UNIVERSITY CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? Why? Financial companies choose how they share your personal information. Federal law gives consumers members the right to limit some, some but not all sharing. Federal law also requires us to tell you how we collect, share share, and protect your perssonal personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depends depend on the products or services you have with us. This information can include: • Social security Security number and income • Account balances and payment history • Credit history and credit score • When you are no longer a UCU member, we continue to share your information as described in this notice. How? All financial companies need to share Member’s members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Membersmembers’ personal information; the reasons Trademark Federal University Credit Union chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Trademark FCU University Credit Union share? Can you limit this sharing? For our everyday business purposes - purposes— such as to process your transactions, maintain your account(s), YES NO respond to court orders and legal investifationsinvestigations, or report to credit bureaus. bureaus For our marketing purposes - purposes— to offer products and services to you. you YES NO For joint marketing efforts with other financial companies YES NO For our affiliates’ everyday business purposes - purposes— information about your transactions and experiences Four NO WE DO NOT SHARE For our affiliates’ everyday business purposes - purposes— information about your creditworthiness Nonaffiliates NO WE DO NOT SHARE For affiliates to market to you YES YES YES NO WE DO NOT SHARE For nonaffiliates to market to you NO YES NO YES YES We don’t share We don’t share YES To limit our sharing • Call 0-000-000-0000 - our menu will prompt you through the choices or • Visit us online at xxx.XxxxxxxxxXXX.xxx Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are not longet our customer, we continue to share your information as described in this notice. However, you can contact us any time to limit our sharing. WE DO NOT SHARE Questions? Call 0-(000-) 000-0000 or go to xxx.XxxxxxxxxXXX.xxx visit our website at xxx.xxxxxxxx.xxx More information about your privacy continued on next page. Privacy Notice Policy Continued from page 15 800.696.8628 xxxxxxxx.xxx Who we are Who is providing this notice? University Credit Union What we do How does Trademark Federal University Credit Union protect my personal information? To protect yout your personal information fron from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to nonpublic personal information about you to persons who need to know that personal information to provide products or services to you. How does Trademark Federal University Credit Union collect my personal information? We collect your personal information, for example, when you: you • Open an account or deposit money • Pay your bills or apply for a loan • Use your credit or debit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies companies. Why can’t I limit all sharing? Federal law gives you the right to limit only: only • Sharing for affiliates’ everyday business purposes - purposes— information about your creditworthiness • Affiliates from using your information to market to you • Sharing for nonaffiliates to market to you What happens when I limit sharing for an account I hold jointly with someone else? We only share Primary account holder’s information Definitions Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. onaffiliates • UCU has no affiliates. Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies. oint marketing A formal agreement between nonaffiliated financial companies that together • UCU does not share with non-affiliates so they can market financial products or services to you. Who is providing this notice? Trademark Federal Credit Union N J Trademark Federal Credit Union (000)-000-0000 AUGUSTA: P.O. Box 1056 * Augusta, ME 04332 SCARBOROUGH: P.O. Box 1440 * Portland, ME 04104.