Common use of COMPLAINTS AND GRIEVANCES Clause in Contracts

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall be taken up in following manner: Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Before the Union submits a grievance, the employer shall request a meeting with their Department Manager at which meeting the details of the complaint will be provided. The Employee having shall have the right to have a question or complaint shall refer it to his immediate Supervisor Union Xxxxxxx in attendance. The meeting will be requested within eight five (8) 5) working days of the actual occurrence occurance leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four five (45) working days from date of submissionthe meeting. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, a Xxxxxxx will record the Employeeemployee’s complaint in a grievance form, who may request which will provide details of the assistance of his or her Xxxxxxxcomplaint and remedy sought, shall submit the grievance in writing have it dated and signed, and then submitted to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeea Union Xxxxxxx. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee Xxxxxxx may have his Xxxxxxx be accompanied by the employee and that the SEIU USW Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question questions as to whether a the matter is arbitrable, the grievance may be referred to Arbitration arbitration by either the Employer or the Union. If no written request for Arbitration arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreementagreement, including any questions as to whether the matter is arbitrable arbitrable, and an allegation that this Agreement agreement has been violated. b) . The parties to this Agreement are agreed that it is of the utmost importance to adjust complaints and grievances as quickly as possible. All complaints and grievances shall be taken up in the, following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 No grievance shall be considered: Where circumstances giving rise to it occurred or originated more than eight (8) working days before the filing of the grievance except in the case of monetary items. It is understood that an employee has no grievance until the matter has been referred to his immediate supervisor and an opportunity given to adjust the complaint. If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the AdministratorAdministrator or designate. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting meeting, the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx and that the SEIU Union Representative Representative, or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator or designate fail to render his decision as required in Step Number 2, No. or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreementagreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 No. is given, or within ten (10) working days following the meeting under Step Number 2 No. of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. In determining the time within which any action to be taken or completed in the grievance procedure under the terms of this Agreement, such time limits and terms shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file shall have the right, if she so requests, to the presence of the Union xxxxxxx or Union committee member or, if either of the above are not available, a member representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorHuman Resources representative or designate. A meeting will then be held between the Administrator Human Resources representative or his her designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Human Resources representative or his her designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator Human Resources representative or his her designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing Failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting decision under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorExecutive Director. A meeting will then be held between the Administrator Executive Director or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Executive Director or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. It is understood that there are circumstances in which by mutual agreement it is appropriate that more than one (1) xxxxxxx attend the meeting. The decision of the Administrator Executive Director or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator Executive Director fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 . An Employee having a question or complaint shall refer it to his immediate Supervisor supervisor or designate within eight (8) working days of the actual occurrence leading to the question or complaintcomplaint or when it ought reasonably to have come to the attention of the Employee. The Supervisor supervisor shall reply to the Employee, giving the an answer to the complaint or question within four five (45) working days from date of submission. Step Number 2 If further action is then to be taken, then within five eight (5) working 8) days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, Union shall submit the grievance in writing to the Administrator, or designate. A meeting will then be held between the Administrator or his designated representative designate and the Employee. It is understood that at such a meeting the Administrator or his designated representative designate may have such counsel and assistance as he she may desire, and that the Employee may have has his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative designate shall be given in writing within five ten (510) working days following the meeting. Step Number 3 Should the Administrator or designate fail to render his her decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration arbitration is received within five ten (510) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, whichever occurs first, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of administrationof this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file shall have the right to the presence of a Union Xxxxxxx. The Union Stewards undertake to be reasonably available in person or by telephone for such meeting. In extraordinary circumstances when a Union Xxxxxxx is entirely unavailable the employee shall have the right to the presence of a Union committee member or a member representative of the employee’s choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Unifor Union Representative or an International National Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five ten (510) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that that-this Agreement has been violated. b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, I,the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file have the right to the presence of a Union Xxxxxxx. The Union Stewards undertake to be reasonably available in person or by telephone for such meeting. In extraordinary circumstances when a Union Xxxxxxx is entirely unavailable the employee shall have the right to the presence of a Union committee member or a member representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All . complaints and grievances shall be taken up in the following manner: Step Number 1 . An Employee employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 her If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, No. the Employeeemployee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his her designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his her designated representative may have such counsel and assistance as he she may desire, and that the Employee employee may have his her Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his her designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 I Should the Administrator fail to render his her decision as required in Step Number 2, No. or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration arbitration by either the Employer or the Union. If no written request for Arbitration arbitration is received within five (5) working days after the decision under Step Number 2 No. is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, procedure the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union member or, if either of the above are not available, a member representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: manner Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight seven (8) working 7) days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four seven (47) working days from date of submission. Step Number 2 If no settlement is reached, the employee in writing may file a grievance with the immediate Supervisor, providing this is done within ten (10) days of the incident giving rise to the grievance. The immediate Supervisor shall respond to the grievance in writing within ten (10) days of its receipt. If further action is then to be taken, then within five ten (510) working days after the decision is given in Step Number 12, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five ten (510) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 23, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five ten (510) working days after the decision under Step Number 2 3 is given, or within ten (10) working days following the meeting under Step Number 2 3 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible. It is generally understood that an employee has no grievance until she has first given the Employer an opportunity to adjust her complaint. All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate a Supervisor within eight ten (8) working 10) calendar days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four ten (410) working calendar days from the date of submission. Failing settlement at Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Union Xxxxxxx, shall submit the grievance in writing to the AdministratorDistrict Director or designate within ten (10) calendar days after the decision is given in Step 1. A meeting will then be held within seven (7) calendar days of receipt of the written grievance, between the Administrator District Director or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator District Director or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Union Xxxxxxx and that the SEIU Union Staff Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator District Director or his designated representative shall be given in writing within five ten (510) working calendar days following the meeting. Failing settlement at Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five fourteen (514) working calendar days after the decision under Step Number 2 is given, or within ten fourteen (1014) working days calendar following the meeting expiration of the time limit set out for rendering the decision under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievanceabandoned.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall be taken up in following manner: Step Number 1 . An Employee having employee who has a question or complaint shall refer discuss it to his with her immediate Supervisor supervisor either alone or accompanied by a Union Xxxxxxx. Should an employee not receive satisfaction from her immediate supervisor within eight three (8) 3) working days of discussion pursuant to Article hereof, she may present a grievance at Step Number No grievance will be processed if the actual occurrence leading event or circumstance on which it is based originated more than ten working days prior to the question time the grievance is first presented in writing or complaintfrom the date these circumstances became known to the Step Number The grievance shall be on the appropriate form, stating the subject matter grieved, and shall be presented to the employee’s immediate supervisor. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question grievance within four (4) working days from the date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, employee who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorHuman Resources Manager. A meeting will then be held between the Administrator Human Resources Manager or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Human Resources Manager or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator Human Resources Manager or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator Human Resources Manager fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question questions as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties in writing as soon as practicable. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays, as defined in Article (a), excluding Moving Day. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not available, a member representative of the employee’s choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four two (42) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorDirector of Administration. A meeting will then be held between the Administrator Director of Administration or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Director of Administration or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator Director of Administration or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator Director of Administration fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. ‌ (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: manner Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight seven (8) working 7) days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four seven (47) working days from date of submission. Step Number 2 If no settlement is reached, the employee in writing may file a grievance with the immediate Supervisor, providing this is done within ten (10) days of the incident giving rise to the grievance. The immediate Supervisor shall respond to the grievance in writing within ten (10) days of its receipt. If further action is then to be taken, then within five ten (510) working days after the decision is given in Step Number 12, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five ten (510) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 23, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five ten (510) working days after the decision under Step Number 2 3 is given, or within ten (10) working days following the meeting under Step Number 2 3 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that that- this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight ten (8) 10) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not available, a member representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee team member or the Union relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall be taken up in following manner: Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a the matter is arbitrable. (b) It is the mutual desire of the parties hereto that complaints of team member(s), the grievance may be referred to Arbitration by either Union, and the Employer shall be adjusted as equitably as possible, and it is understood that a team member has no grievance until she or the Unionhe has first given her or his Department Co-ordinator or designate an opportunity to address her or his complaint. (a) All complaints and grievances shall be taken up as follows: Step No. If no written request for Arbitration is received 1 A team member having a complaint shall raise it to her or his Department Co- ordinator or designate within five (5) working calendar days after the decision under Step Number 2 is given, team member became aware or within ten (10) working days following the meeting under Step Number 2 ought reasonably to have become aware of the grievance procedureincident or circumstances giving rise to the complaint. At this stage, the team member may be accompanied by a Committee Member, if she or he so desires. The Department Co-ordinator or designate shall reply to the team member giving the answer to the complaint or question within five (5) calendar days from date of submission. (b) Step No. 2 If the complaint is not settled at Step No. 1, the complaint may be submitted as a grievance shall be deemed in writing to the Executive Director or designate within five (5) calendar days of the receipt of the Department Co-ordinator or designate’s reply at Step No. 1. The grievance must set out the specific provision of the Agreement alleged to have been abandoned violated and the same specific remedy sought for the team member. The Employer, the team member and the Union may mutually agree to meet and discuss the grievance. The Executive Director or designate shall provide her or his reply to the team member and the Union in writing within five (5) calendar days of the receipt of the written grievance shall or the meeting, whichever is later. The team member may have a Committee Member if but she or he is solely responsible for arranging for the Committee Member to attend and any meeting will not be delayed or postponed due to the subject matter unavailability of a further Committee Member. (c) Step No.3 If the reply of the Executive Director or designate is not satisfactory to the Union and the Union intends to pursue the grievance, the Union may request a meeting with the Director of Operations within five (5) calendar days of the receipt of the Executive Director or designate’s reply at Step No. 2. The team member and the Union Committee Member may have the assistance of a Unifor staff representative or a Local Officer if they wish at the meeting. If the grievance is not resolved in the meeting, the Director of Operations or designate shall provide her or his reply to the team member and the Union in writing within five (5) calendar days of the meeting. Following receipt of the reply, should the Union wish to refer the matter to arbitration it shall do so according to the Arbitration procedure set out below.

COMPLAINTS AND GRIEVANCES. a) A The parties hereto shall meet promptly through their authorized representatives respectively to discuss and adjust any dispute and/or grievance under this Agreement which may arise between the parties. Every effort shall be defined as exerted mutually to adjust any difference and all grievances which may arise. Any dispute or dispute grievance between the Employer employee and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances employer shall be taken up with as provided in the procedure in the following manner: Step Number 1 clauses. An Employee employee having a question or complaint shall refer discuss it to with his immediate Supervisor within eight (8) working days supervisor either alone or in the presence of the actual occurrence leading to the question his Xxxxxxx or complaintChief Xxxxxxx. The Supervisor shall reply to the Employee, giving the answer to the complaint or question supervisor give his decision within four three (43) working days from date following the discussion. Failing settlement at Step to process a grievance it must be presented to the supervisor in writing at Step of submission. Step Number 2 If further action is then to be taken, then the grievance procedure within five (5) working days after from the decision is given in Step Number 1, time the Employee, who may request the assistance of his or her Xxxxxxx, shall submit circumstances upon which the grievance is based or were and will state the of this agreement that is claimed to be violated. The grievance shall be submitted in writing to the Administratorsupervisor either directly or through the Union. A meeting will then be held between The supervisor shall meet with the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his employee's Union Xxxxxxx and that the SEIU Union Representative or an International Representative within three (3) working days of the Union receipt of the grievance in an attempt to resolve the grievance. The may also be present at the request of this meeting if requested by either the Employee or the EmployerParty. The decision supervisor shall within a three (3) working days to the grievance and return it to the Union If the grievance remains unsettled at the conclusion of Step Two, the Administrator or his designated representative grievance may be submitted to the Human Resources Manager who shall be given in writing within five (5) working days following arrange a meeting between not more than three (3) members of the meetingUnion Bargaining Committee and appropriate representatives of Management, in a final attempt to resolve the grievance. The Human Resources Manager or their designee shall within a five (5) working days give his decision, in writing, to the Union. If the grievance remains unsettled at the conclusion of Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrableThree, the grievance may be referred submitted to Arbitration by either the Employer or the Union. If no written request for Arbitration is received Human Resources Manager who shall within five (5) working days arrange a meeting between not more than three (3) members of the Union Bargaining Committee and appropriate representatives of Management, in a final attempt to resolve the grievance. The Field Staff Representative of the Union and may be present at this meeting if requested by either Party. The Human Resources Manager or their designee shall within a five (5) working days give his decision, in writing, to the Union. If final of the grievance is not reached at Step Four (4)then the grievance may be referred in writing to Arbitration as provided in Article Arbitration, at any time within thirty (30) calendar days after the decision is received under Step Number 2 is given, Four (4). When two (2) or within ten (10) working days following more employees wish to file a grievance arising the meeting under Step Number 2 same alleged violation of the Agreement, such grievance procedure, may be handled as a group grievance. The Union or the Company shall have the right to initiate a policy or a grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.general nature, and all provisions of the Grievance and Arbitration Procedures shall apply to such grievances

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not available, a member representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. 8.01 All complaints and grievances shall be taken up in the following manner: (a) A Step 1 - If an employee has a complaint he wishes to bring to the attention of the Company, he shall take the matter up orally with his immediate supervisor. The employee must be accompanied by a Union Xxxxxxx or Union Representative when discussing any complaint with his supervisor. The supervisor shall reply verbally within two (2) working days. (b) Step 2 - If the reply of the supervisor is not satisfactory to the employee concerned, the complaint may be stated in writing, dated and signed, and be submitted as a grievance under to the supervisor’s immediate superior within three (3) working days following the supervisor’s discussion. The supervisor’s immediate superior will meet with the employee concerned and the xxxxxxx within five (5) working days following submission to discuss the grievance and will give his reply, in writing, within three (3) working days after the said meeting. (c) Step 3 - If the reply as provided in Step 2 is not satisfactory to the employee concerned, the grievance may, within five (5) working days following the date of the said reply, be submitted to the President of the Company, or his designate. The President and/or such persons as may be designated by the Company will meet with the Union Committee to discuss the grievance. At this Agreement shall meeting a full time representative of the Union (Business Agent, etc.) may be defined as any difference present. The President or dispute his designates will give their reply to the grievance, in writing, within five (5) working days after the said meeting has been held. 8.02 If a grievance is to be referred to arbitration, the request for arbitration must be made within thirty (30) days after the date of the President’s reply to the grievance. The Union further agrees that if such request is to be made for expedited arbitration in accordance with the Labour Relations Act then notice of such request will be given to the Company at least ten (10) days in advance of submission of such application to the Ministry. (a) The parties agree to consider the services of a Mediation Officer prior to a grievance being presented to arbitration. Notwithstanding the above, either party is not restricted to advancing the grievance to arbitration after the grievance procedure has been exhausted. 8.03 Any of the time allowances provided in this Article may be extended by mutual agreement between the Employer and parties concerned. 8.04 The Company may refuse to consider any Employee relating complaint or grievance, the circumstances of which arose more than fifteen (15) working days before it was brought to the attention of the Company. 8.05 If the Union has a grievance related to the interpretation, application or administration of this Collective Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall then such grievance may be taken up in following manner: submitted directly at Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days 3 of the actual occurrence leading to the question or complaintgrievance procedure. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrableFailing settlement, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of arbitration. 8.06 Nothing in the grievance procedure, procedure shall prevent either party from calling witnesses who possess factual knowledge touching on the grievance shall be deemed matter in question nor from investigating the circumstances relating to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) a. It is the mutual desire of the parties herein that complaints of employees be adjusted as quickly as possible and it is understood that an employee has no grievance unless a complaint has been referred to the employee’s immediate Supervisor. b. A grievance under this Agreement shall be defined as any difference or dispute between the Employer Employer, and any Employee employee or the Union relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) c. All complaints and grievances shall be taken up in the following manner: . Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight five (8) working 5) working- days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four five (45) working working-days from date of submission. . Step Number 2 If further action is then to be taken, then within five (5) working working-days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorAdministrator of the Home. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx and that xxxxxxx and/or the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the EmployerCLAC Representative. The decision of the Administrator or his designated representative shall be given in writing within five (5) working working-days following the meeting. . Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five ten (510) working working-days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between 10.01 If an employee has a complaint concerning the Employer and any Employee relating to the application, interpretation, application administration, or administration alleged violation of any of the provisions of this Agreement, including any questions as to whether he/she shall take the matter is arbitrable and an allegation that this Agreement up orally with his/her immediate Foreperson or immediate supervisor. The Foreperson or immediate supervisor will give his/her answer to the complaint within two (2) working days after it has been violatedbrought to his/her attention. (It is understood that an employee has no grievance until he/she had first given his/her Foreperson or immediate supervisor an opportunity of adjusting his/her complaint). b10.02 If such complaint or question is not settled to the satisfaction of the employee then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within ten (10) All complaints and grievances working days after the circumstances giving rise to such a grievance has occurred. STEP 1 Any employee grievance shall be taken up set forth in following manner: writing, in duplicate and shall be presented to his/her immediate Foreperson. The grievance shall be signed by both the grievor and a Union Xxxxxxx. The grievance shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and the redress sought. The Foreperson shall review the grievance and reply in writing to the Union Xxxxxxx within two (2) working days giving his/her disposition and his/her reason therefore. A copy of the reply will be provided to the grievor and the Union Recording Secretary or designate. STEP 2 If a settlement has not been reached under Step Number 1 An Employee having No. 1, the Xxxxxxx may within two (2) working days of the Foreperson's reply, refer the grievance to the Divisional Director at interest or his/her nominee. The Divisional Director or his/her nominee together with the employee and his/her Foreperson, and his/her Xxxxxxx and the Chief Xxxxxxx in cases of discipline or discharge shall meet within five (5) working days of reference to the Divisional Director. The Divisional Director shall give his/her reply in writing to the Xxxxxxx within two (2) working days after date of meeting. A copy of the reply will be provided to the grievor and the Union Recording Secretary or designate. STEP 3 If a question or complaint shall settlement has not been reached under Step No. 2, the Xxxxxxx may refer it the grievance to his immediate Supervisor his/her Union Grievance Committee, which may within five (5) working days of the Director’s reply refer the grievance to the Commissioner of People, Information and Technology. Within eight (8) working days the Commissioner of People, Information and Technology or his/her nominee together with such other representation as may be chosen to represent the Employer shall meet with the grievor and the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the actual occurrence leading to Union may be present, if his/her presence is requested by the question Employer or complaintthe Union. The Supervisor shall Written reply to the Employee, giving the answer grievance shall be given to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then Union and the Chief Xxxxxxx within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing such meeting with a copy to the Administrator. A meeting will then be held between the Administrator or his designated representative grievor, Chief Xxxxxxx and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative Recording Secretary of the Union may also be present at Local or designate. If a grievance is not settled to the request satisfaction of either party to this Agreement by the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2procedure outlined above, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance then either party may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following of the meeting under Step Number 2 reply of the Commissioner of People, Information and Technology refer the grievance to Arbitration in accordance with the provisions contained in Article 13. 10.03 Any of the time allowances provided in this Article may be extended by mutual agreement in writing between the Union and the Employer and a copy to the Recording Secretary or designate. 10.04 Any grievance not initiated or appealed at any stage of the grievance procedureprocedure including reference to arbitration within the time limits stipulated shall be considered on the basis of the last decision and not subject to further appeal. Section 44 (6) of the Labour Relations Act, R.S.O. 1980, Chapter 228, as amended, shall not apply to this Agreement. 10.05 An employee’s earnings shall be corrected by the second pay following the resolution of a grievance concerning an employee’s wages where the grievance is resolved in the employee’s favour. Any correction of $200 or more will be corrected within ten (10) working days. 10.06 No written reprimand shall be deemed to have been abandoned entered in an employee's personnel file unless the employee and Recording Secretary or designate and Chief Xxxxxxx of the same grievance shall not be the subject matter local Union are sent a copy of a further grievancesuch reprimand.

COMPLAINTS AND GRIEVANCES. ‌ (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 1‌ An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four two (42) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorDirector of Administration. A meeting will then be held between the Administrator Director of Administration or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Director of Administration or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator Director of Administration or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator Director of Administration fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.working

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, : including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held within ten working days between the Administrator or his designated representative and the Employeeemployee. It is understood that that, at such a meeting meeting, the Administrator or his designated representative may have such counsel and assistance as he may desire, that the employee may have his Xxxxxxx, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrableprocedure, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10IO) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not available, a member representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four two (42) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the AdministratorDirector of Administration. A meeting will then be held between the Administrator Director of Administration or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Director of Administration or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator Director of Administration or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator Director of Administration fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. 8.01 Any of the time allowances above may be extended by mutual agreement of the parties.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, ,application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 manner An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, ,the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. Any of the time allowances above may be extended by mutual agreement of the parties. In determiningthe time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file shall have the right to the presence of a Union Xxxxxxx. The Union Stewards undertake to be reasonably available in person or by telephone for such meeting. In extraordinary circumstances when a Union Xxxxxxx is entirely unavailablethe employee shall have the right to the presence of a Union committee member or a member representative of the employee’s choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that that-this Agreement has been violated. b) violated All complaints and grievances shall be taken up in the following manner: manner Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 meeting Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file shall have the right to the presence of a Union Xxxxxxx. The Union Stewards undertake to be reasonably available in person or by telephone for such meeting. In extraordinary circumstances when a Union Xxxxxxx is entirely unavailable the employee shall have the right to the presence of a Union committee member or a member representative of the employee's choice who is working on the current shift. Discharge Grievance In the event of an employee who has completed his probationary period being discharged from employment, and the employee feeling that an injustice has been done, the case may be taken up .as a grievance. All such cases shall be taken up as a grievance within four (4) days and disposed of within seven (7) days (or such longer period as maybe mutually agreed upon) of the date of the employee is notified of his discharge, except where a case is taken to Arbitration. Such a claim by an employee who has completed his probationary period shall be treated as a grievance if a written statement of such grievance is lodged with the Administrator within four (4) days after the employee is notified of his discharge or within four (4) days after the employee ceases to work for the Employer, whichever is the earlier. All steps of the grievance procedure to Step Number may be omitted in such cases. Such special grievances may be settled by confirming the Employer's action in dismissing the employee, or by reinstating the employee with full compensation for time lost, or by any other arrangement which is just and equitable in the opinion of the conferring parties or the Board of Arbitration, as the case may be. Employer's Grievances The Employer may institute a grievance consisting of an allegation of a general misinterpretation or violation of this Agreement (by the Union or any employee covered by this Agreement), in writing, at Step Number of the grievance procedure, by a written statement of said grievance to the Union Representative, providing it is presented within ten working days after the circumstances giving rise to the grievance have originated or occurred; the Union Representative shall give his decision in writing within five (5) working days after receiving the written grievance and failing settlement, the grievance may be referred to Arbitration by the Employer in accordance with Step Number of the grievance procedure.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible. It is generally understood that an employee has no grievance until she has first given the Employer an opportunity to adjust her complaint. All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate a Supervisor within eight ten (8) working 10) calendar days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four fourteen (414) working calendar days from the date of submission. Failing settlement at Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Union Xxxxxxx, shall submit the grievance in writing to the AdministratorDistrict Director within fourteen (14) calendar days after the decision is given in Step 1. A meeting will then be held within seven (7) calendar days of receipt of the written grievance, between the Administrator District Director or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator District Director or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Union Xxxxxxx and that the SEIU Union Staff Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator District Director or his designated representative shall be given in writing within five fourteen (514) working calendar days following the meeting. Failing settlement at Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five fourteen (514) working calendar days after the decision under Step Number 2 is given, or within ten fourteen (1014) working days calendar following the meeting expiration of the time limit set out for rendering the decision under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievanceabandoned.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 . An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight four (8) 4) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four (4) working days from the date of submission. Should any employee feel that his complaint or grievance has not been satisfactorily settled at Step Number 2 If further action is then to be taken, then he may within five (5) working days after the decision is given in at Step Number 1, refer the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance matter in writing to the Director of care or the Administrator. The nature of the grievance, the Article of the Agreement that has been violated, misapplied or misinterpreted and the relief or remedy sought shall be clearly set out in the grievance which shall be dated and signed by the A meeting will then be held between the Administrator or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, desire and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU of the Union Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator or his designate fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration arbitration by either the Employer or the Union. If no written request for Arbitration arbitration is received within five (5) working days after the decision under Step Number 2 is given, given or within ten (10IO) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of further grievances. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not available, a further grievancemember representative of the employee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: . Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor within Within eight (8) working days of after the actual occurrence leading circumstances giving rise to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1grievance have occurred, the Employee, who may request employee with the assistance of his or her Xxxxxxxxxxxxxx if desired may submit a written grievance to his Department Head, shall submit the grievance who in writing to the Administrator. A meeting turn will then be held between the Administrator or deliver his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meetingthereafter. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing Failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within then: Within five (5) working days after following receiptof the decision under Step Number 2 is givenDepartment Head's decision, or the through his xxxxxxx may request in writing that the Administrator arrange, within ten working days for a meeting with the employee, and the Grievance Committee together with a Union business representative if requested and a Management Committee to resolve the matter. The party responding to the grievance shall reply in writing within ten (10) working days following the meeting under Step Number 2 of the grievance proceduremeeting. Failing settlement, the grievance may then be submitted to arbitration within fifteen (15) working days following the reply. The time limits provided in this Article shall be deemed observed unless extended by the mutual agreement of the parties. ' In determining the time within which any action to be taken or terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee's personnel file, shall have been abandoned and the same grievance shall right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not be available, a member representativeof the subject matter of a further grievanceemployee's choice who is working on the current shift.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee having a question or complaint shall refer it to his immediate Supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employee, giving the answer to the complaint or question within four (4) working days from date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employee, who may request the assistance of his or her Xxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and the Employee. It is understood that at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, and that the Employee may have his Xxxxxxx and that the SEIU Union Representative or an International Representative of the Union may also be present at the request of either the Employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five (5) working days after the decision under Step Number 2 is given, or within ten (10) working days following the meeting under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance.

COMPLAINTS AND GRIEVANCES. (a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and any Employee employee relating to the interpretation, application or administration of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. (b) It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible. It is generally understood that an employee has no grievance until she has first given the Employer an opportunity to adjust her complaint. All complaints and grievances shall be taken up in the following manner: Step Number 1 An Employee employee having a question or complaint shall refer it to his immediate a Supervisor within eight ten (8) working 10) calendar days of the actual occurrence leading to the question or complaint. The Supervisor shall reply to the Employeeemployee, giving the answer to the complaint or question within four fourteen (414) working calendar days from the date of submission. Failing settlement at Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, the Employeeemployee, who may request the assistance of his or her Union Xxxxxxx, shall submit the grievance in writing to the AdministratorBranch Manager within fourteen (14) calendar days after the decision is given in Step 1. A meeting will then be held within seven (7) calendar days of receipt of the written grievance, between the Administrator Branch Manager or his designated representative and the Employeeemployee. It is understood that at such a meeting the Administrator Branch Manager or his designated representative may have such counsel and assistance as he may desire, and that the Employee employee may have his Union Xxxxxxx and that the SEIU Union Staff Representative or an International Representative of the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator Branch Manager or his designated representative shall be given in writing within five fourteen (514) working calendar days following the meeting. Failing settlement at Step Number 3 Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration by either the Employer or the Union. If no written request for Arbitration is received within five fourteen (514) working calendar days after the decision under Step Number 2 is given, or within ten fourteen (1014) working days calendar following the meeting expiration of the time limit set out for rendering the decision under Step Number 2 of the grievance procedure, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievanceabandoned.

COMPLAINTS AND GRIEVANCES. a) A grievance under this Agreement shall be defined as any difference or dispute between the Employer and an any Employee employee relating to the interpretation, application or administration n of this Agreement, including any questions as to whether the matter is arbitrable and an allegation that this Agreement has been violated. b) . All complaints and grievances shall be taken up in the following manner: Step Number 1 . An Employee employee having a question or complaint shall refer it to his immediate Supervisor supervisor within eight four (8) 4) working days of the actual occurrence leading to the question or complaint. The Supervisor supervisor shall reply to replyto the Employeeemployee, giving the answer to the complaint or question within four (4) working days from the date of submission. Step Number 2 If further action is then to be taken, then within five (5) working days after the decision is given in Step Number 1, No. the Employeeemployee, who may request the assistance of his or her Xxxxxxxxxxxxxx, shall submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator or his designated representative and representativeand the Employeeemployee. It is understood that understoodthat at such a meeting the Administrator or his designated representative may have such counsel and assistance as he may desire, desire and that the Employee employee may have his Xxxxxxx xxxxxxx and that the SEIU Union Representative or an International Representative of Representativeof the Union may also be present at the request of either the Employee employee or the Employer. The decision of the Administrator or his designated representative shall be given in writing within five (5) working days following the meeting. Step Number 3 No. Should the Administrator fail to render his decision as required in Step Number 2, or failing settlement of any grievance under the foregoing procedure arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, the grievance may be referred to Arbitration arbitration by either the Employer or the Union. If no written request for Arbitration arbitration is received within five (5) working days after the decision under Step Number 2 No. is given, given or within ten (10) working days following the meeting under Step Number 2 No. of the grievance procedurewhichever occurs first, the grievance shall be deemed to have been abandoned and the same grievance shall not be the subject matter of a further grievance. In determiningthe time within which any action is to be taken or terms of this Agreement, such time limits shall be exclusive of and paid holidays. An employee subject to disciplinary action which is to be recorded in the e personnel file, shall have the right, if she so requests, to the presence of the Union Xxxxxxx or Union committee member or, if either of the above are not available, a member representativeof the employee’s choice who is working on the current shift.