Complaints Generally. The Contractor shall cooperate with the Village in minimizing complaints from the Residential Customers. A consistent pattern of failure to address complaints, or violations of Sections 9.2(a) through 9.2(h) of this Agreement, shall entitle the Village to exercise the remedies provided to it pursuant to Section 9.2(h) and/or Article X of this Agreement.
Appears in 2 contracts
Samples: Collection Services Agreement, Residential Solid Waste Franchise Agreement
Complaints Generally. The Contractor shall cooperate with the Village in minimizing complaints from the Residential Customers. A consistent pattern of failure to address complaints, or violations of Sections 9.2(a9.3(a) through 9.2(h9.3(h) of this AgreementAgreement (defined as having two or more complaints per month that is referred to the Village per Section 9.3(c)), shall entitle the Village to exercise the remedies provided to it pursuant to Section 9.2(h9.3(h) and/or Article X of this Agreement.
Appears in 1 contract
Samples: Waste Services Franchise Agreement
Complaints Generally. The Contractor shall cooperate with the Village in minimizing complaints from the Residential Customers. A consistent pattern of failure to address complaints, or violations of Sections 9.2(a) through 9.2(h) of this Agreement, shall entitle the Village to exercise the remedies provided to it pursuant to Section 9.2(h) and/or Article X of this Agreement.
Appears in 1 contract
Samples: Recycling Services Agreement