Consumer Inquiries. Licensee will at its sole cost and expense handle all product warranty and guarantee/satisfaction issues, response and compliance requirements, as well as all consumer inquiries or complaints relating in any way to any Licensed Product (collectively "Consumer Inquiries"). Licensee shall keep records of all Consumer Inquiries and shall put in place a quality assurance plan acceptable to S&W for detecting and tracking and resolving quality problems reported to it by consumers. If Licensee learns of any consumer injury or alleged injury relating to a Licensed Product, Licensee shall promptly notify the Legal Department at S&W. Licensee shall print on all packaging or packaging inserts for any Licensed Product contact information identifying the Licensee as the manufacturer or distributor (as the case may be) of the Licensed Product, including at least Licensee’s company name, address and email address for consumer inquiries or complaints.
Consumer Inquiries. Licensee will at its sole cost handle all product warranty and/or guarantee/satisfaction issues, response and compliance requirements, as well as all customer inquiries or complaints (collectively “Customer Inquiries”) relative to any of the Branded Products that Licensee sells. Upon request by Axia, Licensee will advise Axia in writing of the manner in which it handled a particular Customer Inquiry. The parties agree to make reasonable efforts to forward to each other all Customer Inquiries that either party receives relating to the other party’s business.
Consumer Inquiries. LICENSEE shall, at its sole cost, establish and maintain procedures satisfactory to LICENSOR for the handling of all consumer complaints about quality or product warranty issues, relating to any of the LICENSED PRODUCTS (“Consumer Inquiries”). LICENSOR may forward to LICENSEE for handling any and all Consumer Inquiries that it receives. LICENSEE shall submit to LICENSOR a monthly report of all Consumer Inquiries and the manner in which they were handled.
Consumer Inquiries. Licensee shall provide information on packages of each Licensed Product to enable consumers to contact Licensee regarding the quality of such Licensed Products. Licensee shall monitor consumer inquiries regarding the Licensed Products bearing the Licensed Marks and provide notice to Licensor of consistent complaints or issues related to quality of such Licensed Products.
Consumer Inquiries. Customer shall be responsible for accepting and responding to any communication initiated by consumers (“Consumer Inquiries”) arising out of Customer’s participation in the Promotion.
Consumer Inquiries. Customer shall be responsible for accepting and ------------------- responding to any communication initiated by a consumer ("Consumer Inquiries") arising out of Customer's services that utilized the Data. Customer agrees that it will implement a "consumer care" system that includes in-house capabilities to suppress consumer information, upon request by a consumer, from Customer Web Site and agrees to honor any such request by suppressing such consumer information from Customer Web Site. The parties agree that as part of Customer's "consumer care" system, Customer may include an opt out notice on the first or initial screen of each results page that provides the consumer with instructions for requesting that the consumer's information be removed form Customer Web Site. Customer may communicate to Acxiom records of the deceased and only Consumer Inquiries that are determined to involve the accuracy of the Data. No reference to Acxiom in written or oral communication to a consumer or in scripts used by Customer in responding to Consumer Inquiries shall be made without Acxiom's prior written approval. -------------------------------------------------------------------------------- Data Products License Agreement ACXIOM --------------------------------------------------------------------------------
Consumer Inquiries. The PEC shall promptly and appropriately respond to any Initiative inquiries or referrals.
Consumer Inquiries. The Partner shall promptly and appropriately respond to any Program inquiries or referrals.
Consumer Inquiries. As between LICENSEE and TPC, LICENSEE will, at its sole cost, handle all product warranty and/or guarantee/satisfaction issues, response and compliance requirements, as well as all consumer inquiries or complaints (collectively, the "CONSUMER INQUIRIES") relative to any of the BRANDED PRODUCTS that it or its sublicensees sell. Such CONSUMER INQUIRIES shall be handled in a competent, professional manner so as to maintain the great value of the goodwill associated with the PROPERTY. The parties agree to cooperate to establish suitable procedures and systems for forwarding to each other all CONSUMER INQUIRIES that either party receives relating to the other party's business.
Consumer Inquiries. LICENSEE will at its sole cost handle all product warranty and/or guarantee/satisfaction issues, response and compliance requirements, and consumer inquiries or complaints (collectively "Consumer Inquiries") relative to any of the LICENSED PARTS. LICENSOR shall promptly forward to LICENSEE for handling any and all such Consumer Inquiries. Upon request by LICENSOR, LICENSEE shall advise LICENSOR in writing of the manner in which it handled a particular Consumer Inquiry and provide LICENSOR with aggregate consumer complaint information.
