Contact TAC. Customer’s access to TAC should be either by telephone, by web request, or by live chat.
Contact TAC. CCSP’s access to TAC should be either by telephone, by web request, or by live chat. CCSP’s engineer’s email address must be provided as well as the account details of the Customer on which behalf this ticket is opened. Once TAC verified CCSP’s engineer is a CCSP Partner’s Certified and Designated Contact and Customer’s account has a valid Support contract, TAC representitive or system will inquire information about the issue and create a Service Request in the Check Point database.
