Common use of Contractor’s Functional Responsibilities Clause in Contracts

Contractor’s Functional Responsibilities. During the Service Period of this Agreement, as defined in Section 1.2, the Contractor shall: A. Provide prehospital emergency medical care and transport services in response to emergency medical calls within Zones A, B, and C twenty-four (24) hours each day, seven days a week, without regard to the patient’s financial status. 1. When a request for service is received by the Contractor at its dispatch center, an appropriately trained EMD Dispatcher must answer that request promptly, must follow County approved EMD dispatch procedures, offer planned pre-arrival assistance (as appropriate) and must manage the appropriate EMS response, given the nature of the request, including timely backup ambulance coverage and the competing demands upon the system at that point and time, including, when appropriate, the notification of non-transport first responder and EMS air transport provider agencies. 2. Ambulance response times must meet the response-time standards set forth herein, and every ambulance unit provided by the Contractor for emergency response must, at all times, except as authorized by the agreement, be equipped and staffed to operate at the advanced life support (paramedic) level on all ambulance responses, including immediate and urgent services. Clinical performance must be consistent with approved medical standards and protocols. The conduct and appearance of the Contractor’s personnel must be professional and courteous at all times. Patient transportation and disposition will be according to the County’s Policies and Procedures. 3. Services and care delivered must be evaluated by the Contractor’s internal quality improvement program and as necessary, through the County’s quality improvement program in order to improve and maintain effective clinical performance, to detect and correct performance deficiencies and to continuously upgrade the performance and reliability of Contractor’s services. Clinical and response-time performance must be extremely reliable, with equipment failure and human error held to a minimum through constant attention to performance, protocol, procedure, performance auditing, and prompt and definitive corrective action. This agreement requires the highest levels of performance and reliability, and mere demonstration of effort, even diligent and well-intentioned effort, shall not substitute for performance results. If the Contractor fails to perform to the Agreement standards, Contractor may be found to be in major breach of their contract and promptly replaced in order to protect the public health and safety B. Develop system status management and deployment plans specific to meeting EMS performance requirements within San Xxxxxxx County, continuously monitor the implementation of these plans, and secure necessary ambulance post locations at the Contractor’s expense; C. Keep a current deployment plan on file with the Contract Administrator and a plan to redeploy or add ambulance hours if response time performance standard is not met; D. Provide all ambulances, as well as other vehicles and equipment that are necessary for the provision of services required under this Agreement; E. Furnish supplies and replacements for those used by the Contractor’s personnel; F. Establish a recruitment, hiring and retention system consistent with ensuring a quality workforce of clinically competent employees that are appropriately certified; licensed and/or accredited; G. Comply with all training requirements established by the State of California; H. Comply with County EMS Agency policies and procedures; I. Maintain neat, clean, and professional appearance of all personnel, facilities, and equipment; J. Submit, in a timely manner, reports, which are supported by documentation or other verifiable information, as required by the County; K. Respond to County inquiries about service and/or complaints within one business day of notification; and L. Notify the County of all incidents in which the Contractor’s personnel fail to comply with protocols and/or contractual requirements in accordance with Section 6.3 of this Agreement.

Contractor’s Functional Responsibilities. During the Service Period term of this Agreement, as defined in Section 1.2, the Contractor shall: A. Provide prehospital emergency medical care and transport services in response to emergency medical calls within Zones all areas shown in Exhibit A, B, and C twenty-four (24) hours each day, seven days a week, without regard to the patient’s financial status. 1. When a request for service is received by the Contractor at its dispatch center, an appropriately trained EMD Dispatcher must answer that request promptly, must follow County approved EMD dispatch procedures, offer planned pre-arrival assistance (as appropriate) and must manage the appropriate EMS response, given the nature of the request, including timely backup ambulance coverage and the competing demands upon the system at that point and time, including, when appropriate, the notification of non-transport first responder and EMS air transport provider agencies. 2. Ambulance response times must meet the response-response time standards set forth herein, and every ambulance unit provided by the Contractor for emergency response must, at all times, except as authorized by the agreementAgency’s policies, be equipped and staffed to operate at the advanced life support ALS (paramedic) level on all ambulance responses, including immediate and urgent serviceslevel. 2. Clinical performance must be consistent with approved medical standards standards, policies and protocols. 3. The conduct and appearance of the Contractor’s personnel must be professional and courteous at all times. 4. Patient transportation and disposition will be according to the CountyAgency’s Policies policies and Proceduresprotocols. 35. Services and care delivered must be evaluated by the Contractor’s internal quality improvement program program, and as necessary, through the CountyAgency’s quality improvement program as necessary, in order to improve and maintain effective clinical performance, to detect and correct performance deficiencies and to continuously upgrade the performance and reliability of Contractor’s services. 6. Clinical and response-time performance must be extremely reliable, with equipment failure and human error held to a minimum through constant attention to performanceto, protocolpolicy, procedure, protocol and procedure performance monitoring/auditing, and prompt and definitive corrective actionaction as appropriate. 7. This agreement Agreement requires the highest levels of performance and reliability, and mere demonstration of effort, even diligent and well-intentioned effort, shall not substitute for performance results. 8. If the Contractor fails to perform to the Agreement standards, Contractor may be found to be in major breach Major Breach of their contract this Agreement in accordance with the Agreement’s terms and promptly replaced in order to protect the public health and safety. B. Develop Keep a current system status management and deployment plans specific to meeting EMS performance requirements within San Xxxxxxx County, continuously monitor the implementation of these plans, and secure necessary ambulance post locations at the Contractor’s expense; C. Keep a current deployment plan on file with the Contract Administrator and a plan to redeploy or add ambulance hours if response time performance standard is not met;Administrator. D. C. Provide all ambulances, as well as other vehicles and equipment that are necessary for the provision of services required under this Agreement;. E. D. Furnish equipment/supplies and replacements for those used by the Contractor’s personnel;. F. E. Establish a recruitment, hiring and retention system consistent with ensuring a quality workforce of clinically competent employees that are appropriately certified; , licensed and/or accredited;. G. F. Comply with all prehospital personnel training requirements established by the State of California;. H. G. Comply with County EMS all Agency policies and procedures;protocols. I. H. Maintain neat, clean, and professional appearance of all personnel, facilities, and equipment;. J. I. Submit, in a timely manner, reports, which are supported by documentation or other verifiable information, as required by the County;Agency. K. J. Respond to County Agency inquiries about service and/or complaints and reports of investigation within one 10 business day days of notification; and. L. K. Notify the County Agency of all incidents in which the Contractor’s personnel fail to comply with protocols and/or contractual requirements in accordance with Section 6.3 of this Agreement. L. Contractor assumes full responsibility for prehospital emergency medical response and transport provided by Contractor’s organization.

Contractor’s Functional Responsibilities. ‌ During the Service Period of this Agreement, as defined in Section 1.2, the Contractor shall: A. Provide prehospital emergency medical care and transport services in response to emergency medical calls within Zones A, B, and C twenty-four (24) Zone X 24 hours each day, seven 7 days a week, without regard to the patient’s financial status.; 1. B. When a request for service is received by the Contractor at its dispatch center, an appropriately trained EMD Dispatcher must answer that request promptly, must follow County approved EMD dispatch procedures, offer planned pre-arrival assistance (as appropriate) and must manage the appropriate EMS response, given the nature of the request, including timely backup ambulance coverage and the competing demands upon the system at that point and time, including, when appropriate, the notification of non-transport first responder and EMS air transport provider agencies.; 2. C. Ambulance response times must meet the response-time standards set forth herein, and every ambulance unit provided by the Contractor for emergency response must, at all times, except as authorized by the agreementEMS Agency policy, be equipped and staffed to operate at the advanced life support (paramedic) level on all ambulance responses, including immediate and urgent services. Clinical performance must be consistent with approved medical standards and protocols. The conduct and appearance of the Contractor’s personnel must be professional and courteous at all times. Patient transportation and disposition will be according to the CountyEMS Agency’s Policies policies and Procedures.procedures as are now or may be established; 3. D. Services and care delivered must be evaluated by the Contractor’s internal quality improvement program and as necessary, through the County’s quality improvement program in order to improve and maintain effective clinical performance, . The Contractor must make an unrelenting effort to detect and correct performance deficiencies and to continuously upgrade the performance and reliability of Contractor’s servicesthe entire EMS system. Clinical and response-time performance must be extremely reliable, with equipment failure and human error held to a minimum through constant attention to performance, protocol, procedure, performance auditing, and prompt and definitive corrective action. This agreement Agreement requires the highest levels of performance and reliability, and mere demonstration of effort, even diligent and well-intentioned effort, shall not substitute for performance results. If the Contractor fails to perform to the Agreement standards, Contractor may be found to be in major breach of their contract its Agreement and promptly replaced in order to protect the public health and safety; B. E. Develop system status management and deployment plans specific to meeting EMS performance requirements within San Xxxxxxx County, continuously monitor the implementation of these plans, and secure necessary ambulance post locations at the Contractor’s expense; C. F. Keep a current deployment plan on file with the Contract Administrator and a plan to redeploy or add ambulance hours if response time performance standard is not met; D. G. Provide all ambulances, as well as other vehicles and equipment that are necessary for the provision of services required under this Agreement; E. H. Furnish supplies and replacements for those used by the Contractor’s personnel; F. I. Establish a recruitment, hiring and retention system consistent with ensuring a quality workforce of clinically competent employees that are appropriately certified; licensed and/or accredited; G. J. Comply with all training requirements established by the State of California; H. K. Comply with County EMS Agency policies and procedures; I. L. Maintain neat, clean, and professional appearance of all personnel, facilities, and equipment; J. M. Submit, in a timely manner, reports, which are supported by documentation or other verifiable information, as required by the County; K. N. Respond to County inquiries about service and/or complaints within one business day of notification; and L. O. Notify the County of all incidents in which the Contractor’s personnel fail to comply with protocols and/or contractual requirements in accordance with Section 6.3 6.7 of this Agreement.

Contractor’s Functional Responsibilities. During the Service Period of this Agreement, as defined in Section 1.2, the Contractor shall: A. Provide prehospital emergency medical care and transport services in response to emergency medical calls within Zones A, B, and C twenty-four (24) hours each day, seven days a week, without regard to the patient’s financial status. 1. When a request for service is received by the Contractor at its dispatch center, an appropriately trained EMD Dispatcher must answer that request promptly, must follow County approved EMD dispatch procedures, offer planned pre-arrival assistance (as appropriate) and must manage the appropriate EMS response, given the nature of the request, including timely backup ambulance coverage and the competing demands upon the system at that point and time, including, when appropriate, the notification of non-transport first responder and EMS air transport provider agencies. 2. Ambulance response times must meet the response-time standards set forth herein, and every ambulance unit provided by the Contractor for emergency response must, at all times, except as authorized by the agreement, be equipped and staffed to operate at the advanced life support (paramedic) level on all ambulance responses, including immediate and urgent services. Clinical performance must be consistent with approved medical standards and protocols. The conduct and appearance of the Contractor’s personnel must be professional and courteous at all times. Patient transportation and disposition will be according to the County’s Policies and Procedures. 3. Services and care delivered must be evaluated by the Contractor’s internal quality improvement program and as necessary, through the County’s quality improvement program in order to improve and maintain effective clinical performance, to detect and correct performance deficiencies and to continuously upgrade the performance and reliability of Contractor’s services. Clinical and response-time performance must be extremely reliable, with equipment failure and human error held to a minimum through constant attention to performance, protocol, procedure, performance auditing, and prompt and definitive corrective action. This agreement requires the highest levels of performance and reliability, and mere demonstration of effort, even diligent and well-intentioned effort, shall not substitute for performance results. If the Contractor fails to perform to the Agreement standards, Contractor may be found to be in major breach of their contract and promptly replaced in order to protect the public health and safety B. Develop system status management and deployment plans specific to meeting EMS performance requirements within San Xxxxxxx Joaquin County, continuously monitor the implementation of these plans, and secure necessary ambulance post locations at the Contractor’s expense; C. Keep a current deployment plan on file with the Contract Administrator and a plan to redeploy or add ambulance hours if response time performance standard is not met; D. Provide all ambulances, as well as other vehicles and equipment that are necessary for the provision of services required under this Agreement; E. Furnish supplies and replacements for those used by the Contractor’s personnel; F. Establish a recruitment, hiring and retention system consistent with ensuring a quality workforce of clinically competent employees that are appropriately certified; licensed and/or accredited; G. Comply with all training requirements established by the State of California; H. Comply with County EMS Agency policies and procedures; I. Maintain neat, clean, and professional appearance of all personnel, facilities, and equipment; J. Submit, in a timely manner, reports, which are supported by documentation or other verifiable information, as required by the County; K. Respond to County inquiries about service and/or complaints within one business day of notification; and L. Notify the County of all incidents in which the Contractor’s personnel fail to comply with protocols and/or contractual requirements in accordance with Section 6.3 of this Agreement.