Contractor’s Monthly Activity Report. By the 10th of each month, the Contractor shall provide the CA 9-1-1 Branch with a detailed report of system availability under this Contract using Monthly Technical SLA Compliance Report listed below, Contractor’s Monthly Activity Report, SLA Section
16.4.1. The CA 9-1-1 Branch reserves the right to require the Contractor to make minor modifications to the format and content of these reports during the Contract term, at no cost. At the conclusion of each month’s meeting, the CA 9-1-1 Branch will advise Contractor on any SLAs that have not been met. Contractor agrees this will be final notification and will move forward with any appropriate credit or adjustment for the next billing cycle. Contractor agrees this meeting shall serve as notification in compliance with the SLA terms. The remedy for each missed SLA shall be solely determined by the State. A single outage can trigger multiple SLAs.
Contractor’s Monthly Activity Report. Monthly Activity Report shall include at a minimum the fields listed below:
a. ID;
b. PSAP Name Impacted;
c. Month Date;
d. Day/Time Start;
e. Day/Time End;
f. Duration Hour: Min
g. Reporting Entity;
h. Outage Type;
i. Cause of Incident/Outage;
j. Summary of Incident/Outage;
k. Yes/no if qualified for SLA;
l. The applicable SLA;
m. Rights and remedies applied to each ticket, when applicable;
n. Other.
Contractor’s Monthly Activity Report. Each month, Contractors shall provide the CA 9-1-1 Branch with a detailed report of the status of transactions made under this Contract using Attachment 1.0, Contractor’s Monthly Activity Report. Cal OES reserves the right to require the Contractor to modify the format and content of these reports no more than two (2) times during the Contract term at no cost. The Contractor’s Monthly Activity Report shall include the fields listed below and shall be provided in the format shown below;
1) PSAPs Name - Name of the PSAPs that has been funded for the transaction; California Governor's Office of Emergency Services Vesta Solutions, Inc. 9-1-1 CPE Systems Agreement # 4151-6
2) CA 9-1-1 Branch Tracking Number - The Tracking Number provided by the CA 9-1-1 Branch for the transaction;
3) Status of the Installation - Reflects the status of the order at the end of the reporting period and shall include one (1) of the following status descriptions: Order Received, Delivered, Installed, Certificate of Readiness delivered, Acceptance Testing in progress, Accepted Awaiting Payment or Payment Received;
4) Scheduled Acceptance Start Date - The Acceptance Start Date as reflected on the SOW that has been approved by the CA 9-1-1 Branch;
5) Actual Acceptance Date - The date that the System Acceptance and Authorization Checklist is signed by an authorized representative of the PSAPs;
6) Order Value - The dollar amount of the SOW as approved by the CA 9-1 -1 Branch.
Contractor’s Monthly Activity Report. Monthly Activity Report shall include at a minimum the fields listed below:
