Customer Activation Required for Emergency Dialing Capabilities; Limitation of Liability Sample Clauses

Customer Activation Required for Emergency Dialing Capabilities; Limitation of Liability. 2.5.3.1. Alteva offers the E911 Service in the United States (but may not offer the E911 Service in all areas of the United States) that is different in a number of important ways from Traditional 911. Customer acknowledges and agrees that E911 Service is not automatically included in the Services. Customer must affirmatively and successfully activate the E911 Service by following the instructions provided by Alteva, and by completing and signing a separate form authorizing Alteva to activate the E911 Service and include E911 Service in the scope of the Services at a Location. Customer acknowledge and agrees that Customer cannot dial 911 via the Services unless and until Customer receives from Alteva written confirmation (which may be electronic) that E911 Service has been activated for a specific Location. Upon Customer’s receipt of written notice that E911 Service has been successfully activated, Customer may dial 911 as needed. When Customer dials 911, the 911 call will be routed from the Network to the Public Safety Answering Point (“PSAP”) or local emergency service personnel designated for the physical address Customer provided to Alteva as of the Service Activation Date. Customer acknowledges and agrees that 911 calls made via the E911 Service may be routed to the general telephone number for the PSAP or local emergency service provider, and may not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using Traditional 911. 2.5.3.2. Alteva relies on Customer and other third-parties to provide current street address information underlying the routing of 911 calls via the E911 Service and, accordingly, Alteva disclaims any and all liability or responsibility in the event that any such information or routing is incorrect. As described herein, the E911 Service currently is not the same as Traditional 911 and does not necessarily include all of the capabilities of Traditional 911. Neither Alteva nor Alteva’s officers, directors, employees, agents, suppliers, contractors or vendors (collectively, “Indemnified Parties”) shall be held liable for any claim, cause of action, damage, liability or loss (collectively, “Claim”), and Customer hereby waives any and all such Claims arising from or relating to emergency dialing unless such Claim results directly from Alteva’s gross negligence or intentional misconduct. Customer shall indemnify and hold harmless the Indemnified Parties from any Claim arising out of or relate...
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