Common use of Customer Contact Employee Training Clause in Contracts

Customer Contact Employee Training. SBC-AMERITECH shall provide training for all its employees who may communicate, either by telephone or face-to-face, with CLEC Customers to assure that the requirements of this Agreement are met. Such training shall utilize training materials provided by CLEC, and shall include compliance with the branding requirements of this Agreement. Furthermore, the same quality standards that SBC-AMERITECH requires of its employees when contacting an SBC-AMERITECH Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with CLEC Customers.

Customer Contact Employee Training. SBC-AMERITECH SBC shall provide training for all its employees who may communicate, either by telephone or face-face- to-face, with CLEC Customers to assure that the requirements of this Agreement are met. Such training shall utilize training materials provided by CLECCLEC , and shall include compliance with the branding requirements of this Agreement. Furthermore, the same quality standards that SBC-AMERITECH SBC requires of its employees when contacting an SBC-AMERITECH SBC Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with CLEC Customers.