Customer Contact Employee Training. CBT shall provide training for all its employees who may communicate, either by telephone or face to face, with Intermedia Customers so that the requirements of this Agreement are met. Furthermore, the same quality standards that CBT requires of its employees when contacting an CBT Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with Intermedia Customers.
Appears in 2 contracts
Samples: Interconnection Agreement, Interconnection Agreement
Customer Contact Employee Training. CBT shall provide training for all its employees who may communicate, either by telephone or face to face, with Intermedia TELIGENT Customers so that the requirements of this Agreement are met. Furthermore, the same quality standards that CBT requires of its employees when contacting an a CBT Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with Intermedia TELIGENT Customers.
Appears in 1 contract
Samples: Interconnection Agreement
Customer Contact Employee Training. CBT shall provide training for all its employees who may communicate, either by telephone or face to face, with Intermedia ICG Customers so that the requirements of this Agreement are met. Furthermore, the same quality standards that CBT requires of its employees when contacting an CBT Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with Intermedia ICG Customers.
Appears in 1 contract
Samples: Interconnection Agreement
Customer Contact Employee Training. CBT shall provide training for all its employees who may communicate, either by telephone or face to face, with Intermedia Frontier Customers so that the requirements of this Agreement are met. Furthermore, the same quality standards that CBT requires of its employees when contacting an CBT Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with Intermedia Frontier Customers.
Appears in 1 contract
Samples: Interconnection Agreement
Customer Contact Employee Training. CBT shall provide training for all its employees who may communicate, either by telephone or face to face, with Intermedia SBCT Customers so that the requirements of this Agreement are met. Furthermore, the same quality standards that CBT requires of its employees when contacting an a CBT Customer (e.g., honesty, respect and courtesy) shall apply when its employees are in contact with Intermedia SBCT Customers.
Appears in 1 contract
Samples: Interconnection Agreement