Customer Granted Access for Remote Diagnostics. Customer shall allow Honeywell to perform remote diagnostics on all equipment associated with the Guaranteed Savings for operational compliance with the manufacturer’s specifications, and the requirements contained herein. Customer is responsible for implementation and costs for remote Honeywell access through Customer's firewall(s) to the controllers and front-end computer(s) for one (1) remote user designated by Honeywell using one or more of the following processes: ▪ TCP/IP Remote Access: A dedicated static IP address, installation and on-going maintenance and subscription and licensing fees for access hardware and software and one (1) station license dedicated to the remote user, or ▪ Phone Lines: To be provided by customer for off-site monitoring, up to two (2) lines for each front end, as needed, one (1) line for each separate remote bus, as well as on-going maintenance of the lines. If remote access is interrupted, at any time during the Guarantee Term, Honeywell reserves the right to suspend any reporting requirements until remote access has been restored.
Customer Granted Access for Remote Diagnostics. Customer shall allow Honeywell to perform remote diagnostics on all equipment associated with the Guarantee for operational compliance with the manufacturer’s specifications, and the requirements contained herein. Customer is responsible for implementation and costs for remote Honeywell access through Customer’s firewall(s) to the controllers and front-end computer(s) by one (1) Measurement and Verification Specialist using TCP/IP Remote Access. Customer is responsible for implementation and costs for remote Honeywell access through Customer's firewall(s) to the controllers and front-end computer(s) by one (1) Measurement and Verification Specialist including but not limited to a dedicated static IP address, installation and on-going maintenance and subscription and licensing fees for access hardware and software and one (1) station license dedicated to the remote user.
Customer Granted Access for Remote Diagnostics. Customer shall allow Honeywell to perform remote diagnostics on all equipment associated with the Guaranteed Savings for operational compliance with the manufacturer’s specifications, and the requirements contained herein. Customer is responsible for implementation and costs for remote Honeywell access through Customer's firewall(s) to the controllers and front-end computer(s) for two (2) remote users designated by Honeywell using the following process: ▪ TCP/IP Remote Access: A dedicated static IP address, installation and on-going maintenance and subscription and licensing fees for remote access hardware and software including but not limited to VPN, RDP, station licenses dedicated to at least two remote users. If remote access or data retrieval/push-send is interrupted or data received from the site is corrupted, at any time during the Guarantee Term, Honeywell reserves the right to suspend any reporting requirements and deem any savings from associated ECMs as achieved until remote access/data transfer has been restored.
