Customer Service Guarantee. A Customer Service Guarantee (CSG) is a guarantee that is prescribed under the Telecommunications (Consumer Protection and Service Standards) Act 1999). The CSG gives you certain rights in connection with standard telephone services. These rights include your right to be provided information about the CSG and the right to receive compensation if we fail to meet the minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. More details about the CSG are available on the CMA website xxx.xxxx.xxx.xx.
Appears in 7 contracts
Samples: Customer Relationship Agreement, Customer Relationship Agreement, Customer Relationship Agreement
