Common use of Customer Service Guarantee Clause in Contracts

Customer Service Guarantee. To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the Customer Service Guarantee Standard (the “CSG”). The CSG sets out minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. The CSG does not apply to Your Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time.

Customer Service Guarantee. To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service Service must comply with the Customer Service Guarantee Standard (the “CSG”). The CSG sets out minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. The CSG does not apply to Your Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time.