Develop Trust Among Virtual Team Members Sample Clauses

Develop Trust Among Virtual Team Members. Trust is central to effective virtual teams. The effectiveness of virtual teams is dependent on a network of social relationships based on trust. Virtual teams need to trust that the information they receive from each other is accurate and reliable. Team members need to trust that the information they pass on to their colleagues will be handled in the agreed upon manner (e.g. rules regulating further distribution). Most organizations are structured on the assumption that people cannot be trusted. Collaborative technologies work better if organizations are in a structure and culture based on trust rather than control. Face-to-face interaction is an essential element for establishing trusting relationships in virtual teams. Virtual communications are most effec- tive when it is a supplement to, not a substitute for, face-to-face interaction. Video teleconferencing, although effective, would not elim- inate the need of face-to-face interactions. Initial face-to-face meetings are especially critical to kick off team activities. Personal interaction provides the opportunity for team members to become familiar with the subtleties of personality and work style that may be difficult to convey through virtual communication. Personal interactions in informal set- tings are also seen as advantageous to establishing trusting relationships. Trust that is formed through virtual communications is called swift trust. It is based primarily on professional reputation. It is very fragile and can erode quickly if not reinforced by action during the communi- cation. Behaviors to build swift trust include predictable communication, substantive and timely responses to requests for infor- mation, leadership, focus on task execution and not procedural issues, and establish strategies for handling team conflict and crisis operations. Existing conflict among organizations or individuals creates challenges to establishing trust for any team, but it likely prohibits the ability to establish trust solely based on virtual communications. Technology will not repair bad relationships. Trust begins with the development of per- xxxxx working relationships. One way to build trust and communication is to introduce communities of practice (COPs).
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