Common use of Difficulties in paying Clause in Contracts

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-non- payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We we will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your billxxxx, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your billxxxx, we must offer you the option of paying your bill xxxx under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) a. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) b. If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) c. Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must will offer you the option of paying the electricity part of your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy electricity in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-non- payment in the previous 12 months or if you have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules Code if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your billxxxx, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your billxxxx, we must offer you the option of paying your bill xxxx under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-non- payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy customer hardship policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy customer hardship policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years. (c) Additional protections may be available to you under our Customer Hardship Policy customer hardship policy, our family violence policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardshiphardship or are affected by family violence. A copy of our Customer Hardship Policy is Our customer hardship policy and family violence policy are available on our website.