Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. (b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years.
Appears in 5 contracts
Sources: Standard Retail Contract, Retail Energy Sale Agreement, Retail Energy Sale Agreement
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
(b) If you are a residential exempt customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy gas in the previous 2 years.
Appears in 1 contract
Sources: Standard Gas Sale Contract