Difficulties in paying. a. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options. b. If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so” if you fail to take reasonable action towards paying for the on-going energy use, cost of the on-going energy use and repaying the arrears. c. Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website xxxxxxxxxxxxxxxx.xxx.xx
Appears in 2 contracts
Samples: Market Retail Contract, Market Retail Contract
Difficulties in paying. a. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
b. If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so” if you fail to take reasonable action towards paying for the on-going energy use, cost of the on-going energy use and repaying the arrears.
c. Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website xxxxxxxxxxxxxxxx.xxx.xx
Appears in 2 contracts
Difficulties in paying. a. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
b. If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so” if you fail to take reasonable action towards paying for the on-going energy use, cost of the on-going energy use and repaying the arrears.
c. Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website xxxxxxxxxxxxxxxx.xxx.xxxxx.xxxxxxxxxxxxxxxx.xxx.xx/ hardship-policy
Appears in 1 contract
Samples: Smart Energy Retail Contract