Common use of During Support Hours Clause in Contracts

During Support Hours. Customer may log requests for Maintenance and Support Services in the following manner: i) Telephone: Customer may log Maintenance and Support Services requests by calling the telephone number provided in the Exhibit, attached to this Schedule by reference, for the specific Software license type. All Critical Priority and High Priority Software Errors must be logged via telephone.

During Support Hours. Customer may log requests for Maintenance and Support Services in the following manner: i) Telephone: Customer may log Maintenance and Support Services requests by calling the telephone number provided in the Exhibit, attached to this Schedule by reference, for the specific Software license typetype (e.g. On-Premises or Cloud-Based Solution). All Critical Priority and High Priority Software Errors must be logged via telephone.