END-TO-END SERVICECREDIT Sample Clauses

END-TO-END SERVICECREDIT. (1) If a customer believes Sprint has failed to meet one of the E2E Performance Commitments, the customer must submit a written request for a Service Credit to the customer’s Sprint account representative within 15 business days after the end of the calendar month in order to be eligible for the Service Credit. End-to-End Service Credits may be requested only after a full month’s data has been collected. If a Site experiences a Site Outage during a calendar month, Sprint will not pay Service Credits for E2E Performance Commitments for that month. If Sprint fails to meet any E2E Performance Commitment for a Site pair over a calendar month, Sprint will provide a Service Credit to the customer for the affected Sites equal to 10% of the Port MRC. If Sprint fails to meet more than one E2E Performance Commitment in a calendar month for a pai r of Sites (e.g., both End-to-End Delay and End-to-End Packet Loss), the customer will only receive one 10% Port MRC Service Credit (subject to Section 8 below). A customer will not receive a Service Credit for Sprint’s failure to meet an E2E Performance Commitment in the same calendar month as a customer receives a Service Credit for Sprint’s failure to meet a Network Performance Commitment.
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