Site Outage definition

Site Outage means a Site is unable to receive or transmit IP packets on the Sprint IP network, as measured by validated Sprint Severity 1 or Severity 2 (as described in the Sprint Trouble Reporting System) Site Outage trouble tickets.
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Site Outage condition exists when a Customer Site is unable to transmit data recorded as a Severity-One condition in Sprint’s Trouble Reporting System (TRS).
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Site Outage. An error caused by the 724 XMG and/or SSE applications that affects performance of the System resulting in a material degradation of the System response time, but which does not rise to the level of a Severity 1 error. CONFIDNETIAL Site Availability Measurement HP and Sprint PCS will mutually analyze the Site Availability data to determine the cause of the various Site Outages that occur pursuant to the definition for Site Outage. In the event a Site Outage is caused by one of the following conditions, HP will not be accountable for payment of any penalties, liquidated damages, etc. associated with such Site Outage: * Unplanned downtime due to resolution times of Sprint PCS’ 3rd party support providers that are not under the direct control of HP. * Unplanned downtime due to activities outside the reasonable control of HP. * Unplanned downtime caused as the result of a problem for which HP has notified Sprint PCS that Planned Downtime should be scheduled. * Unplanned downtime caused by failures of Sprint PCS firewalls or the Public Data Switched Network. * Unplanned downtime caused by any damage to any facility outside of the Sprint PCS facilities. * Unplanned downtime caused by any damage to any Sprint PCS facility. * Unplanned downtime caused by Sprint PCS’ non-compliance with the operational procedures jointly agreed to in the BCS Account Support Plan, which will be jointly agreed upon by the parties prior to commencement of Business Critical Support (BCS) described in Schedule II. * Unplanned downtime caused by hardware or software other than the Equipment or Software purchased from HP under the SPA (i.e. database, middleware, etc.). * Unplanned downtime caused by Sprint PCS’ changes to the NGG System configurations that are not authorized by HP. * Unplanned downtime caused by Sprint PCS’ inability to upgrade Sites to keep pace with Subscriber demand. In the event Site Availability is not met at four (4) or more Sites within the period of one (1) calendar month, HP will:
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Examples of Site Outage in a sentence

  • A Site Outage is defined as continuous Downtime, as determined through URL monitoring (HTTP).

  • Site Outage monitoring is conducted by Granicus utilising industry standard monitoring tools Reports of Site Outages will be provided on an as-requested basis up to once per calendar quarter.

  • Site Outage monitoring is conducted by Granicus utilizing industry-standard monitoring tools.

  • If a customer believes that Sprint has failed to meet a Service Commitment, the customer may request a service credit by contacting the customer’s Sprint Account Representative in writing within 15 business days after the (1) end of the applicable calendar month for the Site Availability Commitment, MTTR Commitment, and Proactive Site Outage Commitment; and (2) Site NCR was supposed to be completed.

  • Sprint will determine whether it has met the Proactive Site Outage Commitment using the following calculation: (number of Sprint-initiated Site Outage trouble tickets – number of customer-initiated Site Outage trouble tickets) / (number of Sprint-initiated Site Outage trouble tickets) x 100 (for the percentage).

  • In the event of port flapping, defined as multiple concurrent Site Outages of less than or greater than one minute, Site Outage Time will start at the onset of the initial outage and the opening of a trouble ticket and end when the problem is resolved.

  • That’s why Sprint provides SLAs for Workplace Installation Interval, Workplace Site Availability, Workplace Site MTTR, Workplace Service Component Availability, and Workplace Service Component MTTR, Proactive Site Outage Resolution Commitment, and Moves, Adds, Changes & Disconnects (“MACD”).

  • Site Outage monitoring is conducted by Granicus utilising industry standard monitoring too Reports of Site Outages will be provided on an as-requested basis up to once per calendar quarter.

  • This Workplace Site Outage Proactive Resolution SLA is the average of all Customer Sites in the network measured over the Measurement Period.

  • If the measured Workplace Site Outage Proactive Resolution is less than the committed Workplace Site Outage Proactive Resolution, then Sprint will issue a Service Credit to the Customer equal to 2% of the aggregate per seat MRCs across the affected Site(s).


More Definitions of Site Outage

Site Outage means a complete inability to transmit or receive date at a Site and the event is recorded as a “Severity 1 or 2” condition in Sprint’s TRS.
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Related to Site Outage

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Outage has the meaning set forth in the CAISO Tariff.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Forced Outage means any unplanned reduction or suspension of the electrical output from the Facility resulting in the unavailability of the Facility, in whole or in part, in response to a mechanical, electrical, or hydraulic control system trip or operator-initiated trip in response to an alarm or equipment malfunction and any other unavailability of the Facility for operation, in whole or in part, for maintenance or repair that is not a scheduled maintenance outage and not the result of Force Majeure.

  • Force Majeure Delay means with respect to the Servicer, any cause or event which is beyond the control and not due to the negligence of the Servicer, which delays, prevents or prohibits such Person’s delivery of the reports required to be delivered or the performance of any other duty or obligation of the Servicer under the Indenture, as the case may be, including, without limitation, computer, electrical and mechanical failures, acts of God or the elements and fire; provided, that no such cause or event shall be deemed to be a Force Majeure Delay unless the Servicer shall have given the Indenture Trustee written notice thereof as soon as practicable after the beginning of such delay.

  • Work area means a room or defined space in a workplace where hazardous chemicals are produced or used, and where employees are present.

  • Work Site means the site where the Work is being performed.