End-User Satisfaction; Customer Satisfaction and Communication Sample Clauses

End-User Satisfaction; Customer Satisfaction and Communication. In addition to any End-User Satisfaction and/or Customer Satisfaction survey requirements set forth in Attachment 01 – SOW_SLR_Pricing_BHD , the Contractor shall at DSHS's request, but not more often than quarterly, conduct End-User Satisfaction and/or Customer Satisfaction surveys in accordance with this Section. The proposed surveys (including the underlying instrument[s], methodology and survey plan) shall be subject to DSHS's review, comments and approval and shall cover a representative sample of the End-Users and/or Customers. DSHS shall provide reasonable assistance to the Contractor to: (i) identify the appropriate sample of End-Users and/or Customers; (ii) distribute the surveys; and (iii) encourage participation by such End-Users and/or Customers in order to obtain meaningful results. The Contractor shall report the results of the surveys separately from each of the End-Users or groups of End-Users as may be specified by DSHS, and the Contractor Executive shall review the results of each survey with DSHS within thirty (30) calendar days following the mutually agreed deadline for completion and return of the survey. Not later than thirty (30) calendar days following each review session, the Contractor shall provide to DSHS an action plan for addressing any problem areas identified in the survey results. In the event of any significant reduction in personnel, change in delivery model or change to user interface which may have a significant effect on DSHS End-User experience, the Contractor will submit in writing to DSHS for its review, revision and/or approval a plan outlining the communication and expectation management that the Contractor will undertake prior to such event to ensure a smooth transition and absence (or minimization) of disruption of business for DSHS.
Sample 1
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End-User Satisfaction; Customer Satisfaction and Communication. In addition to any end-user satisfaction and/or customer satisfaction survey requirements set forth in Exhibit C, Statement of Work, the Contractor shall, at the request of DSHS, but not more often than quarterly, conduct end- user satisfaction and/or customer satisfaction surveys in accordance with this Section. The proposed surveys (including the underlying instrument[s], methodology and survey plan) shall be subject to DSHS’ review, comments and approval and shall cover a representative sample of the End-Users and/or customers. DSHS shall provide reasonable assistance to the Contractor to: (i) identify the appropriate sample of end-users and/or customers; (ii) distribute the surveys; and (iii) encourage participation by such end-users and/or customers in order to obtain meaningful results. The Contractor shall report the results of the surveys separately from each of the End-Users or groups of End-Users as may be specified by DSHS, and the contractor executive shall review the results of each survey with DSHS within thirty (30) calendar days following the mutually agreed deadline for completion and return of the survey. Not later than thirty (30) calendar days following each review session, the Contractor shall provide to DSHS an action plan for addressing any problem areas identified in the survey results. In the event of any significant reduction in personnel, change in delivery model or change to user interface which may have a significant effect on DSHS End-User experience, the Contractor will submit in writing to DSHS for its review, revision and/or approval a plan outlining the communication and expectation management that the Contractor will undertake prior to such event to ensure a smooth transition and absence (or minimization) of disruption of business for DSHS.
Sample 1

Related to End-User Satisfaction; Customer Satisfaction and Communication

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Interconnection Customer Provided Services The services provided by Interconnection Customer under this LGIA are set forth in Article 9.6 and Article 13.5. 1. Interconnection Customer shall be paid for such services in accordance with Article 11.6.

  • No Reliance on Administrative Agent’s Customer Identification Program Each Lender acknowledges and agrees that neither such Lender, nor any of its Affiliates, participants or assignees, may rely on the Administrative Agent to carry out such Lender’s, Affiliate’s, participant’s or assignee’s customer identification program, or other obligations required or imposed under or pursuant to the USA Patriot Act or the regulations thereunder, including the regulations contained in 31 CFR 103.121 (as hereafter amended or replaced, the “CIP Regulations”), or any other Anti-Terrorism Law, including any programs involving any of the following items relating to or in connection with any of the Loan Parties, their Affiliates or their agents, the Loan Documents or the transactions hereunder or contemplated hereby: (i) any identity verification procedures, (ii) any recordkeeping, (iii) comparisons with government lists, (iv) customer notices or (v) other procedures required under the CIP Regulations or such other Laws.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Interconnection Customer Authority Consistent with Good Utility Practice, this LGIA, and the CAISO Tariff, the Interconnection Customer may take actions or inactions with regard to the Large Generating Facility or the Interconnection Customer’s Interconnection Facilities during an Emergency Condition in order to (i) preserve public health and safety, (ii) preserve the reliability of the Large Generating Facility or the Interconnection Customer’s Interconnection Facilities,

  • Customer Support and Closing A. Agent shall provide support to Referred Client in their evaluation and negotiation for the purchase or sale of real estate in addition to the following duties: i. Provide Referred Client with qualified local vendor sources to facilitate the sale; ii. Assist Referred Client throughout the transaction, acting within applicable standards of care at all times; iii. Use professional knowledge and skills to negotiate for Referred Client purchase or sale of property; iv. Agent agrees to at all times fully comply with all laws, statutes, ordinances, rules, regulations, and orders applicable to this Agreement. B. Agent shall provide XXXX.xxx with the contact information for the Title Officer, Xxxxxx Officer and/or Closing Agent within 48 hours of an offer being accepted. Agent shall deliver this information via email to xxxxxxxxxxxx@xxxx.xxx RECIPIENT BROKER: XXXX.XXX: C. Agent shall deliver or coordinate with the Title, Escrow or Closing Agent to deliver to XXXX.xxx a copy of the Closing Statement within 48 hours of Closing. Agent will confirm Closing and coordinate the payment of Referral Fees to XXXX.xxx by the Closing Agent at Closing. Closing updates shall be reported by Agent to XXXX.xxx via email to xxxxxxxxxxxx@xxxx.xxx.

  • Interconnection Customer (1) Interconnection Customer shall construct and, unless otherwise indicated, shall own, the following Interconnection Facilities: None (2) In the event that, in accordance with the Interconnection Construction Service Agreement, Interconnection Customer has exercised the Option to Build, it is hereby permitted to build in accordance with and subject to the conditions and limitations set forth in that Section, the following portions of the Transmission Owner Interconnection Facilities which constitute or are part of the Customer Facility: None Ownership of the facilities built by Interconnection Customer pursuant to the Option to Build shall be as provided in the Interconnection Construction Service Agreement.

  • Interconnection Customer Obligations The Interconnection Customer shall maintain the Large Generating Facility and the Interconnection Customer’s Interconnection Facilities in a safe and reliable manner and in accordance with this LGIA.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Billing and Collection Customers BellSouth currently has in effect numerous billing and collection agreements with various interexchange carriers and billing clearing houses and as such these billing and collection customers (“B&C Customers”) query BellSouth’s LIDB to determine whether to accept various billing options from End Users. Until such time as BellSouth implements in its LIDB and its supporting systems the means to differentiate Lightyear’s data from BellSouth’s data, the following shall apply: (1) Lightyear will accept responsibility for telecommunications services billed by BellSouth for its B&C Customers for Lightyear’s End User accounts which are resident in LIDB pursuant to this Agreement. Lightyear authorizes BellSouth to place such charges on Lightyear’s xxxx from BellSouth and shall pay all such charges, including, but are not limited to, collect and third number calls. (2) Charges for such services shall appear on a separate BellSouth xxxx xxxx identified with the name of the B&C Customers for which BellSouth is billing the charge. (3) Lightyear shall have the responsibility to render a billing statement to its End Users for these charges, but Lightyear shall pay BellSouth for the charges billed regardless of whether Lightyear collects from Lightyear’s End Users. (4) BellSouth shall have no obligation to become involved in any disputes between Lightyear and B&C Customers. BellSouth will not issue adjustments for charges billed on behalf of any B&C Customer to Lightyear. It shall be the responsibility of Lightyear and the B&C Customers to negotiate and arrange for any appropriate adjustments.

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