Common use of Fault Response Clause in Contracts

Fault Response. 7.5.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). 7.5.2 Outside the staffed hours of the NMC. The scheduled on-call engineer shall undertake an initial investigation and verify the existence of a fault. Once a fault has been identified, it is addressed and the relevant information communicated to the NMC the following morning for processing as per Section 7.3. 7.5.3 In the event that any level fault cannot be resolved by remote control a Service Provider engineer (subject to Sub Sections 7.5.5, 7.5.6, 7.5.7 and 7.5.8 below) shall attend the site of the fault within the "Maximum Response Time" as detailed in Table 1. 7.5.4 For the purposes of this Agreement, "Maximum Response Time" shall mean the time between the Service Provider first becoming aware of a Level 1, Level 2 or Level 3 fault at a site, either through its own monitoring or by a confirmed report from the Client and the arrival at the site of suitably trained and skilled personnel to investigate and seek to remedy such fault, or the resolution of the fault by other means. This is the maximum response time and the Service Provider would expect to, and endeavour to, attend all faults substantially inside this maximum. 7.5.5 For Level 1 faults, when site attendance is required, and when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 06:30 on Monday to Friday and at or before 08:00 on Saturday and Sunday. 7.5.6 For Level 2 faults, when site attendance is required, when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 08:00 Monday to Sunday. 7.5.7 For Level 3 faults, when site attendance is required, during the periods 08:00 to 18:45 on each of the seven days of each week of the year, when it is not possible for an engineer to attend the site where the fault is located at or before 18:45 an engineer will attend at or before 08:00 the following day. 7.5.8 Level 4 faults will be addressed during normal working hours, 08:00 to 18:45 Monday to Friday. 7.5.9 During the staffed hours of the NMC. The NMC shall notify the Client by email of all fault incidents and keep the Client updated as in accordance with the following: Level 1 Before 30 minutes and then every 3 hours. Level 2 Before 30 minutes and then every 6 hours. Level 3 Before 7 days and them Monthly by report. Level 4 Monthly by report 7.5.10 The Maximum Response Times and Maximum Site Attendance Times given in Table 1 attached are for the first callout in a geographic engineering area and subject to fair weather. For multiple callouts in an engineering area, when the first callout is completed the engineer will then respond to further callouts.

Fault Response. 7.5.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). 7.5.2 Outside the staffed hours of the NMC. The scheduled on-call engineer shall undertake an initial investigation and verify the existence of a fault. Once a fault has been identified, it is addressed and the relevant information communicated to the NMC the following morning for processing as per Section 7.3. 7.5.3 In the event that any level fault cannot be resolved by remote control a Service Provider engineer (subject to Sub Sections 7.5.5, 7.5.6, 7.5.7 and 7.5.8 below) shall attend the site of the fault within the "Maximum Response Time" as detailed in Table 1. 7.5.4 For the purposes of this Agreement, "Maximum Response Time" shall mean the time between the Service Provider first becoming aware of a Level 1, Level 2 or Level 3 fault at a site, either through its own monitoring or by a confirmed report from the Client and the arrival at the site of suitably trained and skilled personnel to investigate and seek to remedy such fault, or the resolution of the fault by other means. This is the maximum response time and the Service Provider would expect to, and endeavour to, attend all faults substantially inside this maximum. 7.5.5 For Level 1 faults, when site attendance is required, and when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 06:30 on Monday to Friday and at or before 08:00 on Saturday and Sunday. 7.5.6 For Level 2 faults, when site attendance is required, when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 08:00 Monday to Sunday. 7.5.7 For Level 3 faults, when site attendance is required, during the periods 08:00 to 18:45 on each of the seven days of each week of the year, when it is not possible for an engineer to attend the site where the fault is located at or before 18:45 an engineer will attend at or before 08:00 the following day. 7.5.8 Level 4 faults will be addressed during normal working hours, 08:00 to 18:45 Monday to Friday. 7.5.9 During the staffed hours of the NMC. The NMC shall notify the Client by email of all fault incidents and keep the Client updated as in accordance with the following: Level 1 Before 30 minutes and then every 3 hours. Level 2 Before 30 minutes and then every 6 hours. Level 3 Before 7 days and them Monthly by report. Level 4 Monthly by report 7.5.10 The Maximum Response Times and Maximum Site Attendance Times given in Table 1 attached are for the first callout in a geographic engineering area and subject to fair weather. For multiple callouts in an engineering area, when the first callout is completed the engineer will then respond to further callouts.

Fault Response. 7.5.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). 7.5.2 Outside the staffed hours of the NMC. The scheduled on-call engineer shall undertake an initial investigation and verify the existence of a fault. Once a fault has been identified, it is addressed and the relevant information communicated to the NMC the following morning for processing as per Section 7.3. 7.5.3 In the event that any level fault cannot be resolved by remote control a Service Provider engineer (subject to Sub Sections 7.5.5, 7.5.6, 7.5.7 and 7.5.8 below) shall attend the site of the fault within the "Maximum Response Time" as detailed in Table 1. 7.5.4 For the purposes of this Agreement, "Maximum Response Time" shall mean the time between the Service Provider first becoming aware of a Level 1Xxxxx 0, Level 2 Xxxxx 0 or Level 3 fault at a site, either through its own monitoring or by a confirmed report from the Client and the arrival at the site of suitably trained and skilled personnel to investigate and seek to remedy such fault, or the resolution of the fault by other means. This is the maximum response time and the Service Provider would expect to, and endeavour to, attend all faults substantially inside this maximum. 7.5.5 For Level 1 faults, when site attendance is required, and when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 06:30 on Monday to Friday and at or before 08:00 on Saturday and Sunday. 7.5.6 For Level 2 faults, when site attendance is required, when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 08:00 Monday to Sunday. 7.5.7 For Level 3 faults, when site attendance is required, during the periods 08:00 to 18:45 on each of the seven days of each week of the year, when it is not possible for an engineer to attend the site where the fault is located at or before 18:45 an engineer will attend at or before 08:00 the following day. 7.5.8 Level 4 faults will be addressed during normal working hours, 08:00 to 18:45 Monday to Friday. 7.5.9 During the staffed hours of the NMC. The NMC shall notify the Client by email of all fault incidents and keep the Client updated as in accordance with the following: Level 1 Before 30 minutes and then every 3 hours. Level 2 Before 30 minutes and then every 6 hours. Level 3 Before 7 days and them Monthly by report. Level 4 Monthly by report 7.5.10 The Maximum Response Times and Maximum Site Attendance Times given in Table 1 attached are for the first callout in a geographic engineering area and subject to fair weather. For multiple callouts in an engineering area, when the first callout is completed the engineer will then respond to further callouts.

Fault Response. 7.5.1 During the staffed hours of the NMC. The NMC shall undertake an initial investigation and where appropriate ask the engineer(s) at work or on-call to verify the existence of a fault. Once a fault has been identified, it is addressed and processed in line with the procedure outlined in Section 7.3. Outside of the engineer's normal working hours, if necessary the NMC will alert the on-call engineer(s) to attend the fault(s). 7.5.2 Outside the staffed hours of the NMC. The scheduled on-call engineer shall undertake an initial investigation and verify the existence of a fault. Once a fault has been identified, it is addressed and the relevant information communicated to the NMC the following morning for processing as per Section 7.3. 7.5.3 In the event that any level fault cannot be resolved by remote control a Service Provider engineer (subject to Sub Sections 7.5.5, 7.5.6, 7.5.7 and 7.5.8 below) shall attend the site of the fault within the "Maximum Response Time" as detailed in Table 1. 7.5.4 For the purposes of this Agreement, "Maximum Response Time" shall mean the time between the Service Provider first becoming aware of a Level 1, Level 2 or Level 3 fault at a site, either through its own monitoring or by a confirmed report from the Client and the arrival at the site of suitably trained and skilled personnel to investigate and seek to remedy such fault, or the resolution of the fault by other means. This is the maximum response time and the Service Provider would expect to, and endeavour to, attend all faults substantially inside this maximum. 7.5.5 For Level 1 faults, when site attendance is required, and when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 06:30 on Monday to Friday and at or before 08:00 on Saturday and Sunday. 7.5.6 For Level 2 faults, when site attendance is required, when it is not possible for an engineer to attend site where the fault is located at or before 23:30 from Monday to Sunday an engineer will attend the following day, at or before 08:00 Monday to Sunday. 7.5.7 For Level 3 faults, when site attendance is required, during the periods 08:00 to 18:45 on each of the seven days of each week of the year, when it is not possible for an engineer to attend the site where the fault is located at or before 18:45 an engineer will attend at or before 08:00 the following day. 7.5.8 Level 4 faults will be addressed during normal working hours, 08:00 to 18:45 Monday to Friday. 7.5.9 During the staffed hours of the NMC. The NMC shall notify the Client by email of all fault incidents and keep the Client updated as in accordance with the following: Level 1 Before 30 minutes and then every 3 hours. Level 2 Before 30 minutes and then every 6 hours. Level 3 Before 7 days and them Monthly by report. Level 4 Monthly by report 7.5.10 The Maximum Response Times and Maximum Site Attendance Times given in Table 1 attached are for the first callout in a geographic engineering area and subject to fair weather. For multiple callouts in an engineering area, when the first callout is completed the engineer will then respond to further callouts.ar