First service. We usually provide a first service at the start of each Agreement, as detailed in the opening pages of this Agreement. If we have already carried out a first service or an annual service at your address in the last twelve months, we will not carry out a first service - even if you have just moved in (for example, where the previous owner of the property had an Agreement with us). Instead you will receive an annual service. At the first service our engineer will check that your boiler is on our approved list and your boiler or central heating and ventilation do not have any visible pre- existing faults. If we find it is not on the approved list or it has visible pre-existing faults, we will either: • tell you what needs to be done to fix it - and how much it will cost – in order to receive the level of cover that you have requested; or • offer you a different level of cover that we are willing to provide without remedial work.
First service. Gasworks will inspect your gas central heating system or gas appliance (or both) to make sure they are safe and in good working order. This initial inspection is chargeable at our standard rates. Your Gasworks service engineer will fill in a safety inspection checklist to show you what he or she has checked. We will normally carry out this service within 28 days of the beginning of your agreement where possible. However, as we give priority to breakdowns, it can be later if there is a lot of demand for our services. If the service reveals a problem, we may: • tell you what work is needed and what it will cost you for that work to be done; • offer you an agreement from the section ‘Gas services’, which will not include the parts causing the problem; or • cancel the agreement and refund your money. We will not carry out a First Service if we have already carried out an Annual Service at the property within the last 12 months.
