Providing the Products. 2.1 We will provide you with Products (and any other services as set out in this Agreement) on all Working Days (unless we notify you otherwise via our website (xxx.xxxxxxxxx.xxx or substitute URL) or in accordance with Clause 19.2).
2.2 We will receive your Items when you give us (and when we sign, if this applies) the relevant documentation described in clauses 3.6 to 3.10, or any other document that you need to provide for the Products at Handover. We will accept the Items once we are satisfied that the Posting and the documentation that comes with it are accurate and meet the terms of this Agreement. However, it is always your responsibility (and not ours) to ensure that the documentation meets the requirements of this Agreement and relevant Law. Any responsibility we may have to you for loss or damage starts when we receive your Items.
2.3 If we have agreed to collect Items from you, we will collect each Posting from the Handover Point at the times confirmed with you, using our standard operating procedures.
2.4 We may not collect, process or deliver any Items if we consider it to be impractical or unreasonable to do so, including if:
2.4.1 the address is not safe or our staff's health and safety would be at risk in any way;
2.4.2 there is no-one living permanently at the address we have to deliver the Item to;
2.4.3 the address on the Item is incomplete or has not been written or printed clearly enough to read;
2.4.4 we need a signature for any Item we deliver and nobody is available to sign;
2.4.5 the Regulator has required us to do or not do something, and as a consequence we are unable to collect, process or deliver the Item;
2.4.6 you have not confirmed the Handover Point with us; or
2.4.7 to do so would not be in accordance with this Agreement (for example, the Item contains Prohibited Materials).
2.5 Notwithstanding any other provision of this Agreement (including without limitation and for the avoidance of doubt, in any of the Additional Terms, Rate Cards and Price Confirmation Letters), in exceptional circumstances, and/or where, in our reasonable opinion, there is a material risk to the health and safety of our staff, our customers or Intended Recipients, we may do one or more of the following, provided at all times our actions are reasonable in the circumstances:
2.5.1 change how and when we collect, process or deliver any Items;
2.5.2 suspend or change any Products or services, including guaranteed or target delivery times and service leve...
Providing the Products. 6.1 When we will provide the products.
(a) If the products are one-off services. The estimated completion date for the services is as told to you during the order process.
(b) If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
(c) If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9.
6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, details of your files. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 5).
6.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of...
Providing the Products. 5.1 When we will provide the products. During the order process we will let you know where and when the products will be available for you to collect. Collection must be made within 24 hours of such notification.
5.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Providing the Products
