Depot Service. If depot service is included with Your Agreement, We will provide 3-way shipping to and from a depot service center of Our choice.
Depot Service. If depot service is included with Your Agreement We will provide 3-way shipping to and from a depot service center of Our choice. Reimbursement: How to file a reimbursement claim: You must call Us at 000.000.0000 to file a claim. You must contact a manufacturer authorized service provider in Your area. You must contact Us at 000.000.0000 once Your Product has been diagnosis and provide the estimate needed for repair. We will provide You with an approval number. Once the repair has been completed, You must pay the service provider and email xxxxxx@xxxxxxxxx.xxx or fax 000.000.0000 Us a copy of the completed rental or repair invoice. The service facility or rental invoice must include the Make, Model and Serial Number of the Covered Product, the reason for repair and cause of loss of the Covered Product, an itemized list of the charges, proof of payment, and Your name, address and phone number. We will reimburse You with a check within two weeks. Failure to provide all claim documentation may result in claim denial. If the Covered Product requires repair, You must obtain a proper repair authorization number prior to work being performed. We are not responsible for delay in service or loss of use of the Covered Product.
Depot Service. If a problem with your product cannot be resolved via telephone or through the use of a CRU, your product will be repaired or replaced at a designated service center. You are responsible for disconnecting the product and packing it in the shipping container along with any other parts or information required by Lenovo, and return product to the designated service center. Shipping expenses will be paid by the Service Provider. Upon resolution, Lenovo will ship the product at your registered location. You will be liable for the cost of any parts not packaged and mailed with the product.
Depot Service. Depot Service includes all parts and labor expense necessary to provide Equipment Maintenance Services (remedial maintenance) on Covered Equipment at an Entrust repair facility under one of the following service plans as set forth in an applicable Order. Depot Service expressly excludes Software Maintenance support, which is available by separate agreement.
Depot Service. If your Plan has Depot Service, We will pay the shipping charges to and from the designated service location.
Depot Service. Depot Service shall include all parts and labor expense necessary to provide Equipment Maintenance Services (remedial maintenance) on Covered Equipment at a Datacard repair facility under one of the following service plans as set forth in an applicable Schedule. Depot Service expressly excludes Software Maintenance support. Standard Depot. When any Covered Equipment repair is deemed necessary by a Datacard phone technician, the Customer is responsible for shipment (and all related charges) of the Covered Equipment to the Datacard depot repair facility. Datacard will repair the Covered Equipment within five (5) Business Days from the date of receipt. Datacard is responsible for return shipment (and all related charges) of the repaired Covered Equipment to the Customer via standard ground transportation. Rapid Replacement. When any Covered Equipment repair is deemed necessary by a Datacard phone technician, Datacard will at its expense ship a replacement unit to the Customer via overnight shipment, create a Return Material Authorization (RMA) and provide a prepaid shipping label for the return of the defective unit. The Customer is responsible for shipment of the defective Covered Equipment to the Datacard depot repair facility, using the RMA provided by Datacard. The defective Covered Equipment must be returned to Datacard within fourteen (14) days of Customer’s receipt of the replacement unit. If the unit is not returned to Datacard within the specified time, the Customer will be invoiced for the full retail price of the replacement unit.
Depot Service. GDC will provide repair and maintenance service at GDC’s maintenance facilities based upon the service option set forth in Exhibit A. The service options include three or five business day turnaround and a hot swap program. The Customer shall be responsible for shipping the Equipment, in proper and appropriate packaging, to be serviced to GDC’s maintenance facility, the address of which GDC shall supply to Customer. Along with the Equipment, the Customer shall send a detailed description of the problems with the Equipment and shall identify that the Equipment is being serviced under this Agreement. GDC shall repair and return the Equipment within the timeframe as set forth herein. GDC will be responsible for the ground shipping cost to return the Equipment to the address supplied to GDC by the Customer. Hot Swap contract option(s) are available where GDC can ship a replacement unit as required. This spares pool can be located at the Customer’s site or at GDC’ national depot location.
Depot Service. If We determine Your Serviced Product problem is covered by the Product Warranty and cannot be resolved over the telephone, We will have You disconnect the failing Serviced Product for collection arranged by Your Service Provider. A shipping container will be provided to You for You to return Your Serviced Product to a designated service center. A courier will pick up Your Serviced Product and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Serviced Product to Your location. You are responsible for its installation and verification. Next Business Day On-site Service If We determine Your Serviced Product problem is covered by the Product Warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site the next business day. Service is available 5 days/week (Monday – Friday) during Lenovo’s business hours, excluding public holidays.
Depot Service. If We determine Your Serviced Product problem is covered by the Product Warranty and cannot be resolved over the telephone, We will have You disconnect the failing Serviced Product for collection arranged by Your Service Provider. A shipping container will be provided to You for You to return Your Serviced Product to a designated service center. A courier will pick up Your Serviced Product and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Serviced Product to Your location. You are responsible for its installation and verification. Next Business Day On-site Service If We determine Your Serviced Product problem is covered by the Product Warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site the next business day. Service is available 5 days/week (Monday – Friday) during Lenovo’s business hours, excluding public holidays. On-site Service 4 Hour Response (9x5 business hours) If We determine Your Serviced Product problem is covered by the Product Warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site within 4 hours or as soon as possible thereafter to repair or exchange the failing Serviced Product as per the Product Warranty. Reference to 4 hours is a response time objective and is not guaranteed. For some Serviced Products, certain repairs may require sending the Serviced Product to a designated service center. Service is only available during normal business hours of Your Service Provider and is only valid within defined 4 hour response locations. You must contact Your Service Provider for location-specific information. Charges may apply outside a Service Provider’s normal service area. Calls received by the call center after 2 p.m. local time will require an additional business day for service dispatch. On-Site Service 4 Hour Response (24x7) If We determine Your Serviced Product problem is covered by the Product Warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site within 4 hours or as soon as possible thereafter to repair or exchange the failing Serviced Product as per the Product Warranty. Reference to 4 hours is a response time objective and is not guaranteed. For some Serviced Products, certain repairs may require sending the Serviced Product to a designated service center. Service is available 7 days/week, 24 hours/day. Th...
Depot Service. If a problem with your product cannot be resolved via telephone or through the use of a customer replaceable unit (“CRU”), your product will be repaired or replaced at a designated service center. You are responsible for disconnecting the product, packing it in the shipping container and shipping the product to the designated service center. Shipping expenses will be paid by you. The Service Provider will return the repaired or replacement product to you at its expense. Sections 6.2, D5, D6 Support calls time for resolution are replaced by: On-Site Service – Second Business Day Response & Next Business day response: To meet the response time, support call needs to be received by 15:00 pm local time.
