Common use of Formal Complaints Clause in Contracts

Formal Complaints. 5.7.1 Should a complaint be unresolved at the informal level and should the complainant wish to pursue the complaint, the complaint must be submitted to the employee's immediate supervisor in writing. Failure to submit the complaint in writing shall constitute withdrawal of the complaint. 5.7.2 The formal complaint shall include the following information: 5.7.2.1 The name of the employee against whom the complaint is filed. 5.7.2.2 Date(s) and time(s) when the action(s) took place about which the complaint is filed. 5.7.2.3 Specific facts concerning the action(s) about which the complaint is filed. 5.7.2.4 The name(s) of the witness(es) (if any) to the action(s) about which the complaint is filed. 5.7.2.5 Attempts made to resolve the complaint at the informal level. 5.7.2.6 A proposed resolution to the complaint. 5.7.2.7 The name and signature of the complainant and the date of filing. 5.7.3 A copy of the complaint shall be given to the employee within five (5) working days of its receipt by the immediate supervisor or designee. 5.7.4 Within fifteen (15) working days after delivery of the written formal complaint to the employee, the immediate supervisor or designee shall initiate and complete any necessary investigation, which shall include a meeting with the employee and may include a meeting among the parties. The employee shall respond to the complaint in writing to the employee's immediate supervisor or designee within five (5) working days after receipt of the written complaint. 5.7.5 Within five (5) working days after the conclusion of the investigation, the immediate supervisor or designee shall communicate, in writing, to the complainant and the employee regarding the findings of the investigation and the action taken, or to be taken, to resolve the complaint. 5.7.6 Should there be no satisfactory resolution to the complaint after the provisions of Article 5.7.1 through 5.7.5 have been met, and the complainant chooses to move the complaint forward, the complainant shall forward the written formal complaint, the employee's response, and the supervisor's response to the superintendent or designee within five (5) working days of the complainant's receipt of the immediate supervisor's written response. The employee shall be notified by the superintendent or designee within five (5) working days of receipt of the unresolved complaint. 5.7.7 The superintendent or designee shall, within fifteen (15) working days after receipt of the unresolved written formal complaint, meet with the complainant, the employee, and the employee's immediate supervisor. The superintendent or designee shall chair the meeting. The employee and complainant may bring a representative to the meeting. 5.7.8 A complainant will not be required to attend a conference, if unable to by reason of physical impairment, but shall make every effort to participate by other means. 5.7.9 The decision of the superintendent or designee shall be final.

Formal Complaints. 5.7.1 Should a complaint be unresolved at the informal level and should the complainant wish to pursue the complaint, the complaint must be submitted to the employee's immediate supervisor in writing. Failure to submit the complaint in writing shall constitute withdrawal of the complaint. 5.7.2 The formal complaint shall include the following information: 5.7.2.1 The name of the employee against whom the complaint is filed. 5.7.2.2 Date(s) and time(s) when the action(s) took place about which the complaint is filed. 5.7.2.3 Specific facts concerning the action(s) about which the complaint is filed. 5.7.2.4 The name(s) of the witness(es) (if any) to the action(s) about which the complaint is filed. 5.7.2.5 Attempts made to resolve the complaint at the informal level. 5.7.2.6 A proposed resolution to the complaint. 5.7.2.7 The name and signature of the complainant and the date of filingcomplainant. 5.7.3 A copy of the complaint shall be given to the employee within five (5) working days of its receipt by the immediate supervisor or designee. 5.7.4 Within fifteen (15) working days after delivery of the written formal complaint to the employee, the immediate supervisor or designee shall initiate and complete any necessary investigation, which shall include a meeting with the employee and may include a meeting among the parties. The employee shall respond to the complaint in writing to the employee's immediate supervisor or designee within five (5) working days after receipt of the written complaint. 5.7.5 Within five (5) working days after the conclusion of the investigation, the immediate supervisor or designee shall communicate, in writing, to the complainant and the employee regarding the findings of the investigation and the action taken, or to be taken, to resolve the complaint. 5.7.6 Should there be no satisfactory resolution to the complaint after the provisions of Article 5.7.1 through 5.7.5 have been met, and the complainant chooses to move the complaint forward, the complainant shall forward the written formal complaint, the employee's response, and the supervisor's response to the superintendent or designee within five (5) working days of the complainant's receipt of the immediate supervisor's written response. The employee shall be notified by the superintendent or designee within five (5) working days of receipt of the unresolved complaint. 5.7.7 The superintendent or designee shall, within fifteen (15) working days after receipt of the unresolved written formal complaint, meet with the complainant, the employee, and the employee's immediate supervisor. The superintendent or designee shall chair the meeting. The employee and complainant may bring a representative to the meeting. 5.7.8 A complainant will not be required to attend a conference, conference if unable to by reason of physical impairment, but shall make every effort to participate by other means. 5.7.9 The decision of the superintendent or designee shall be final.